Supervisory Medical Support AS

Job Opportunity: Supervisory Medical Support Assistant (Business Office)

The Greater Los Angeles Health Care System (GLAHCS) is seeking a West Los Angeles Supervisory Medical Support Assistant (Business Office) to service within the Health Administration service. Responsibilities include planning and directing programs at medical centers and/or satellite outpatient clinics, supervising at least one subordinate MSA team leader or supervisor, and ensuring all annual training requirements are completed by all staff under supervision. The position also requires ensuring staff update demographics, collect insurance information at every appointment, and required means test are completed when needed. The incumbent is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Customer Service Requirements: Must have at least one year of customer service experience in a position that required daily direct customer interactions. Meets the needs of the Veteran customers while supporting VA missions. Consistently communicates and treats customers (Veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner.

Work Schedule: Monday-Friday, 0800-1630. Telework: Not Available. Virtual: This is not a virtual position.

Functional Statement #: 000000. Relocation/Recruitment Incentives: Not Authorized.

Requirements: Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements.

Qualifications: Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship. Citizen of the United States. English Language Proficiency. MSAs must be proficient in spoken and written English. Experience and Education. (1) Experience. Six months experience of clerical, office, customer service or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts, etc. No special physical demands are required to perform the work.

Education: IMPORTANT: EDUCATION NOT GENERALLY APPLICABLE MUST HAVE THE EXPERIENCE.

Additional Information: NOTE: The 2-page Resume requirement does not apply to this occupational series.