Retail Operations Manager - crypto.com ARENA

Rank+Rally Retail Operations Manager

Salary: 68k-70K

Pay Grade: 11

Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As the Rank+Rally Retail Operations Manager you will assist the Director of Retail in executing "The Difference" regarding all retail operations, human resources and financials. You will implement procedural standards and expectations for the on-site retail operation as well as customer experience. The Retail Operations Manager will directly report GM of Retail to meet and exceed sales goals.

Job Responsibilities

• Work with GM of Retail, Store Manager&HR in the recruiting, training and development of retail team that exemplify best-in-class customer experience.
• Knowledge and ability to execute Rank and Rally Core Signatures.
• Strong experience in professional development and management of retail sales teams and the ability to shape customer experience through expert understanding of product in relation to excellence in execution: service, visual merchandising, building a sales&service focused culture. Responsible for enforcing store policies and procedures.
• Excellent leadership, organizational, presentation, communication, and customer service skills with a high attention to detail and demonstrated creativity/resourcefulness in problem-solving.
• Facilitate the Customer Service Training&Loss Prevention Training programs with all associates prioritizing consistency in messaging.
• Oversee the Physical Inventory process – quarterly counts and weekly cycle counts, the planning, taking and reconciliation of the physical inventory.
• Maintain the integrity of the inventory and cash accountability by ensuring proper supervision and compliance with all internal controls.

Other:

• 3+ years of experience working in retail or sales environments.
• Stamina to work 60 hours or more per week as needed.
• Must be able to work extended shifts of 10 hours or more as business dictates.
• Must be flexible with schedule and able to work different shifts (nights, weekends and applicable holidays).
• Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains.
• Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift.

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Flexible Time Off Plan + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.