Product Support Engineer I

Product Support Engineer I

Safran is an international high-technology group, operating in the aviation, defense, and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable, and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran Cabin designs, certifies, manufactures, and supports innovative aircraft cabin interiors, equipment, and systems, providing airlines and OEM customers with distinctive aircraft branding, and their passengers with a safe, comfortable, and enjoyable flying experience.

Job Title: Product Support Engineer I

Employment Type: Permanent

Professional Category: Professional, Engineer & Manager

Job Description: Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip. Join our first-class team to reinvent the in-flight experience. In the role of Product Support Engineer 1, you'll play a pivotal part on our Engineering team. The Product Support Engineer 1 answers customer's daily technical queries on products operation and maintenance. Provides customer on-site technical support/services as required such as:

• On A/C Troubleshooting
• Presentation to Customers on products technical in-service experience

This position contributes to our vision by:

• Following up and enforcing in-service technical issues resolution
• Investigating with OEM Engineering/Sustaining/Quality on technical issues reported by Customers
• Performing necessary products examination
• Leading or participating in Root Cause Analysis
• Leading & participating in technical issue resolution with OEM Engineering/Sustaining/Quality
• Providing 24/7 Technical hotline limited to Airframers when required by applicable contract
• Reporting to OEM any major incident/accident occurred with our products during operation & maintenance
• Providing Training to Customers with help of Repair Stations or OEM as necessary
• Providing necessary technical support to the internal team

Why Join Us? At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

Your Benefits: Our suite of comprehensive benefits include health care (medical, dental, and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more! The expected salary range for this position is between $70,310 - $101,090 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

Candidate Skills & Requirements: Bachelor Aerospace Engineering (preferred), Mechanical Engineering or Electrical Engineering. Ability to work several issues in parallel. Ability to work in team. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to read and analyze engineering drawings and specifications, including electrical and mechanical. Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations and mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

Annual Salary: $70,310 - $101,090

Job Location: North America, United States, California, Los Angeles, CA 90746 Carson

Applicant Criteria: Minimum education level achieved: Bachelor's Degree. Minimum experience level required: First experience. ITAR Controlled Position: No