Patient Service Representative (primary Care)

Patient Services Representative (PSR-WH)

We are seeking a highly organized and patient-focused Patient Services Representative (PSR-WH) to support a specialty medical office. This role centers on over-the-phone customer service, scheduling, HMO insurance verification, patient intake, and coordination across multiple clinical departments. The ideal candidate is detail-oriented, adaptable, and thrives in a high-volume healthcare environment while maintaining exceptional service and strict confidentiality.

Key Responsibilities

• Manage high-volume inbound patient calls for scheduling, rescheduling, and cancellations
• Conduct HMO insurance verifications and confirm eligibility of benefits
• Support patient check-ins and general intake processes
• Handle medical records, including retrieval and documentation
• Assist with referrals and authorizations as needed
• Accurately enter patient data and maintain up-to-date documentation
• Ensure compliance with HIPAA guidelines
• Utilize NextGen or similar EMR systems
• Provide cross-department support as required

Top Skills — Must Haves

• HMO Insurance Verification
• Data Entry & Accuracy
• Over-the-Phone Customer Service
• Medical Terminology
• Eligibility of Benefits
• Patient Intake
• Scheduling Experience
• HIPAA Knowledge

Nice-to-Have Skills

• Experience using NextGen
• Medical Records Experience
• Referrals & Authorizations
• Patient Services experience

Work Environment

Specialty healthcare office with collaborative teams

Fast-paced, phone-heavy setting

Interactions with patients, clinical staff, and administrative departments

Must maintain professionalism, confidentiality, and composure

What You Bring

Strong communication and empathy over the phone

Ability to multitask and work efficiently in a high-volume workflow

Working knowledge of medical terminology and insurance processes

Accurate data entry and strong attention to detail

Comfort using EMR systems, ideally NextGen

Why This Role Matters

As the first point of contact for the specialty office, you play a vital role in ensuring patients receive accurate information, timely appointments, and a smooth experience throughout their care journey.

Job Type & Location

This is a Contract position based out of Los Angeles, CA.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Los Angeles, CA.

Application Deadline

This position is anticipated to close on Feb 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.