Director, Owned Retail - Operations

Dreaming Big

Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources, and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

Salary: New York: $157,440 - $186,960, bonus and long-term incentive eligible Chicago and Los Angeles: $131,200 - $155,800, bonus and long-term incentive eligible Company: Michelob ULTRA. Cutwater Spirits. Budweiser. Kona Brewing Co. Stella Artois. Bud Light. That's right, over 100 of America's most loved brands, to be exact. But there's so much more to us than our top-notch portfolio of beers, seltzers, and more. We are powered by a 19,000-strong team that shares our passion to create a future with more cheers. We look for people with talent, curiosity, and commitment and provide the teammates, resources, and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

Role Summary

The Director of Owned Retail – Operations co-leads Anheuser-Busch's U.S. craft brewpubs and taprooms, owning the P&L and driving performance across the portfolio. This is a hands-on leadership role for a best-in-class operator who inspires excellence, sets high standards, and elevates every guest experience. Working closely with the Director of Owned Retail – Strategy & Finance you'll champion a hospitality-first culture across hundreds of employees, creating lasting consumer connections. You'll share P&L ownership, lead long-term growth initiatives, and travel extensively (50%+) to work side-by-side with our regional hospitality directors and GMs to solve challenges, implement improvements, and ensure operational excellence. You'll support our local teams, help them optimize processes, enhance food and beer offerings, boost efficiency, and grow profitability. When needed, you'll step into any hospitality role to maintain seamless operations. This role blends visionary leadership with on-the-ground execution, demanding relentless commitment to guest satisfaction, team development, and continuous improvement.

Job Responsibilities

• Drive site performance + co-own P&L for all U.S. craft brewpubs, taprooms, and owned retail locations in partnership with the Director of Owned Retail – Strategy and Finance
• Build and execute a multi-year plan to boost traffic, elevate guest experiences, and optimize the retail footprint for craft brand growth
• Set and enforce top-tier standards for food, beer, pricing, recipes, prep methods, and workflows
• Partner with GMs to deliver memorable hospitality moments while increasing revenue and profitability
• Mentor hospitality leaders to strengthen culture, elevate service, and improve operations
• Conduct regular site visits and data reviews to provide actionable feedback and challenge the status quo
• Shape culture and talent
• Champion a hospitality-first culture with clear values and behavioral expectations
• Hold regular leadership meetings to review financials, metrics, guest feedback, and menu trends
• Establish strong performance routines and communicate goals, roles, and resources across all locations
• Align operational priorities with broader strategic goals in partnership with Craft RVPs
• Optimize processes and technology
• Implement standardized systems, procedures, and purchasing strategies to maximize efficiency and scale
• Ensure adoption and effective use of mandated platforms, including POS and reporting tools
• Act as liaison between sites, internal support teams, and vendors to ensure compliance and maximize benefits
• Align central initiatives with site-level needs in collaboration with the Director of Owned Retail – Strategy and Finance

Job Qualifications

Proven multi-unit retail or hospitality leadership experience in food & beverage Willingness to travel extensively (50%+) and work alongside operators to drive results Track record of increasing profitability and operational efficiency across multiple locations Strong expertise in menu development, staffing models, and service standards. Exceptional communication and relationship-building skills

Why Anheuser-Busch

At Anheuser-Busch, our purpose is to create a future with more cheers. For more than 165 years as a leading American manufacturer, Anheuser-Busch has delivered a legacy of brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. As the nation's top brewer, one of the fastest growing spirits companies, and an insurgent force in energy drinks, we drive economic prosperity nationwide through investments in our people, facilities, and communities. We are the only alcohol company that invests in the U.S. at this scale.

Benefits

Health benefits including Medical, Dental, Vision, Wellness and Tax-Advantaged Savings and Spending Accounts Life Insurance and Disability Income Protection Generous Parental Leave and FMLA policies 401(k) Retirement Savings options with a company matching contribution Chance to work in a fast-paced environment among a company of owners Free Beer!

Why Anheuser-Busch

Anheuser-Busch is here for the times that matter. The moments where we celebrate, defy challenges, dream of the brighter future we are building today– and all the moments in between. We are a company that brings people together for richer conversations, sweeter celebrations and stronger communities. As the leading global brewer, Anheuser-Busch InBev is committed to finding innovative ways to continually improve. It's this kind of thinking that creates a unique work environment by rewarding talent and encouraging forward thinking.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.

Anheuser-Busch is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a qualified individual with a disability, or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the Anheuser-Busch Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you need an accommodation or assistance in using the Anheuser-Busch Careers website, please email disabilityaccommodation@anheuser-busch.com.

Disclaimer: Anheuser-Busch does not charge for any part of the hiring process. Additionally, the company will only share information via official channels including the company website and from Anheuser-Busch email accounts. If you have any questions or concerns, please email the Anheuser-Busch recruitment team at CandidateTechSupport@anheuser-busch.com.