Transitional Care Services Community Health Worker II

Transitional Care Services Community Health Worker II

The Transitional Care Services (TCS) Community Health Worker II (CHW) is responsible for promoting members' optimal health and well-being through active engagement and helping them navigate and access health services when transitioning between care settings. The TCS CHW supports members and providers through an integrated approach inclusive of community outreach. Through assessment, collaboration, education and support, the TCS CHW helps identify and resolve members' barriers to safe care transitions from facilities by ensuring coordination with the facility discharge staff and connecting members to their providers as well as appropriate programs and services to support their daily functioning.

Duties include:

• Cultural mediation among individuals, communities, and health and social service systems
• Providing culturally appropriate health education and information
• Care coordination, case management, and system navigation
• Providing coaching and social support
• Advocating for individuals and communities
• Building individual and community capacity
• Implementing individual assessments
• Conducting outreach

Education required: High School Diploma/or High School Equivalency Certificate

Experience required: At least 6 months of experience as a health navigator, peer support worker, outreach worker, promotora, or working in a community setting and providing health education for chronic conditions, or equivalent.

Skills required:

• Knowledge of community resources for Medi-Cal members
• Comfortable working with diverse populations
• Exceptional ability to connect and engage with people
• Willingness to work in various environments including 1:1 in member's homes, hospitals, skilled nursing facilities, other clinical settings, and/ or shelters
• Excellent verbal and written communication skills
• Detail oriented, organized and possess time management skills
• Basic computer skills

Physical requirements:

• Must have access to reliable transportation to carry out job-related essential functions
• Able to work flexible job hours
• Travel to offsite locations for work