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Senior Associate, Revenue Operations - Remote Eligible

Lead the identification, scoring, and enrichment of both accounts and contacts to drive upsells from our existing customer base.
Remote
6 months ago
Loom

Loom

Cloud storage for photos and videos (acquired by Dropbox).

✨ About The Role

Loom is the video communication platform for async work that helps companies communicate better at scale. Loom makes it easy to record quick videos of your screen and camera and instantly share them with a link. More than 20M users across 350k+ companies around the world trust Loom to share feedback, updates, intros, training, and more – every day. Founded in late 2015, Loom has raised $203M from world-class investors including Andreessen Horowitz, Sequoia, Kleiner Perkins, Iconiq, and Coatue.

The Role

Loom is looking for a Senior Associate for Revenue Operations. This role focuses on our top Go-To-Market (GTM) strategies, bridging the gap between our self-serve and sales-led channels. We need someone who understands customers, is good with data, and can work effectively with different teams.

Reporting to the Director of Business & Revenue Operations, you will contribute directly to Loom’s success in one of our most cross-functional roles, working closely with Sales, CX, Product, Marketing, Operations, and Finance on urgent business priorities.

Responsibilities

  • Lead the identification, scoring, and enrichment of both accounts and contacts to drive upsells from our existing customer base
  • Oversee the operational components of integrating our Sales motion with our Support team and BPO partnership to turn help requests into leads
  • Parter with our Scaled CX team to deploy self-serve onboarding and retention initiatives to handle our growing volume of SMB and Mid-Market accounts.
  • Own the tech stack, infrastructure, and analytics for our sales-led contact form and routing logic
  • Enable the operational aspects of our new packages and add ons, including the Loom AI Suite, for our sales organization

What We're Looking For

  • Bachelor’s degree
  • 5+ years in operations, sales enablement, or GTM strategy in a tech/SaaS environment
  • Hands-on experience in implementing operational frameworks that sync well with sales and marketing endeavors
  • Exceptional analytical skills, proficient in Excel and SQL
  • Ability to execute projects independently from scoping to deployment
  • Experience in CRM platforms like Salesforce and Hubspot
  • Familiarity with lead scoring methods and technologies

Perks at Loom

  • Competitive compensation and equity package
  • Comprehensive medical, dental, and vision coverage for employees and dependents (for US employees)
  • 14 paid company holidays plus Summer Break in July and Winter Break in December
  • Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
  • Healthcare reimbursement (for International employees)
  • Life, AD&D, Short and Long Term Disability Insurance
  • 401(k) with 4% company matching
  • Wellness stipends
  • Flexible PTO
  • Paid parental leave
  • Remote work opportunities
  • Professional development reimbursement
  • Home office & technology reimbursement

How We Work

Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. We are able to hire across the United States and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.
Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed.
Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline  for Summer Break around 4th of July and between Christmas and New Years. Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is a natural part of the workday.
Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We have also built local offices for those who want to work or meet in person, starting with San Francisco and New York City.

Loom = Equal Opportunity Employer

We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.
We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
To learn more about how Loom collects and uses your personal information during the application process, please see the Loom Candidate Privacy Notice.
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Senior Associate, Revenue Operations - Remote Eligible
Remote
Operations
About Loom
Cloud storage for photos and videos (acquired by Dropbox).