Aftersales Manager

Aftersales Manager

Battersea, England, United Kingdom

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

A rare opportunity has opened at Omoda JAECOO Battersea for a driven, customer-focused Aftersales Manager. We're looking for an Aftersales Manager who's ready to help build a standout customer experience from the ground up.

JAECOO is one of the fastest-growing new automotive brands in the UK and Europe — bold, modern and building momentum fast. The JAECOO 7 has already made its mark, pushing the brand into the UK's top sellers. This is a brand on the rise, and you can rise with it.

What you'll do

• Lead the full aftersales operation — service, workshop and customer care
• Develop and coach your team through structured 1:1s, performance management and ongoing training
• Drive departmental targets and deliver brand KPIs across service, parts and CSI
• Oversee workshop efficiency — loading, productivity, quality control and right-first-time standards
• Ensure compliance across all service and warranty activity
• Own customer satisfaction and embed a culture of exceptional service

What you'll get

• £75,000+ OTE with uncapped commission and a bonus guarantee
• Company car, including EV options
• Full training, leadership support and a proven operational framework
• Flexibility across your week — Saturdays on rota basis, but we aim to work in a way that suits your lifestyle
• Genuine progression within a fast-growing brand and a new site with room to shape and build your own team

What matters

You're confident, people-focused and commercially sharp. You know how to lead a team, stay organised and set high standards. You care about customers, you thrive on operational excellence, and you want a role where your leadership and ambition directly influence the success of the department.

Enjoy access to a brand-new vehicle through our Car Benefit Solutions scheme, offering a cost-effective, fully maintained car as part of your employment package. (Available after 6 months of employment)

You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.