Quality Assurance Consultant (servicenow)

Quality Analysis Consultant

A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you excited about aligning business goals and value client success?

We are looking for a Quality Analysis Consultant to support our Toronto branch! As a QA Consultant you will drive continuous improvement through study and analysis of data from ITSM tool and other integrated systems.

A Day in the Life:

• Develop and share knowledge of QA best practices both internally and with customers' teams
• Ensure test strategies are in context of current business processes and incorporates how the business uses our systems
• Represent the QA function as needed in our internal initiatives and communicate status back to the team
• Lead testing activities for assigned projects
• Ensure quality of software and adherence to user story requirements before release to our customers
• Define the test strategy and scope for assigned projects, implementing QA best practices
• Estimate and communicate quality assurance effort for assigned work
• Develop comprehensive test plans and test cases
• Identify and partner with cross-functional teams to ensure all necessary levels of testing are performed
• Make recommendations to cross-functional teams for improvement of applications based on company strategies
• Identify, mitigate, and drive product issues and risks to resolution
• Collaborate with cross-functional team members to define user stories, acceptance criteria, deliverables, and product risks
• Analyze user story requirements and validate their testability
• Log defect reports and perform retest of defects as required
• Communicate test progress and results and other relevant information

What You Bring:

• 5+ years of industry experience working as a Quality analyst in an IT Service Desk environment
• Solid understanding of ServiceNow and other ITSM tools to assist in monitoring, troubleshooting and performance analysis
• 5+ years recent experience with a consulting services organization
• ServiceNow client-facing engagement or delivery experience
• ServiceNow Automated Test Framework knowledge and experience
• Excellent communication and problem-solving skills with attention to detail
• Capacity to continuously improve team processes to ensure information is of the highest quality, contributing to the overall effectiveness of the team
• Capability to quickly learn and adapt to new business and technical concepts
• Experience with Microsoft Office, and ServiceNow

What Makes You Extra Awesome:

• ITSM and Organizational Change Management experience
• Experience working in a variety of industries
• ServiceNow certifications - CSA, CIS, CAD

Why Work at Long View?

• Great people and culture
• Interesting work – Be part of exciting projects while accessing all the latest technologies
• Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
• Fun is one of our core values

$69,960 - $97,822 a year