Team Lead, Account Management

Team Leader

We are seeking a dynamic and digitally savvy team leader to lead a high-performing team of Account Managers in delivering outstanding client outcomes through technology-enabled engagement. This role will be based in Tokyo covering clients across Japan and China in the emerging book of business. This role is pivotal in driving revenue growth, operational efficiency, and digital adoption. The ideal candidate will have a passion for leveraging digital tools, data, and scalable engagement models to transform client relationships and business outcomes.

Role Responsibilities & Key Accountabilities:

• Lead and mentor the account managers to adopt digital-first mind set, using technology and data analytics to drive high performance, integrity, and client partnership!
• Champion the use of digital platforms (e.g., CRM, customer portals, digital communication tools) to engage clients efficiently and effectively, ensuring personalized yet scalable interactions!
• Use analytics and reporting tools to monitor client health, product usage, and engagement trends.
• Support the team in developing and driving go-to-market strategies and account plans tailored to market needs.
• Apply financial market knowledge to guide the team's understanding of client workflows to find opportunities of cross sell and value creation!
• Promote operational excellence through consistent execution of sales processes, pipeline management, account planning, and customer lifecycle framework.
• Work closely with digital customer success, product, and technology teams to align account strategies with broader digital transformation goals.
• Key success metrics will include Retention, Gross sales, Net Promoter scores, and Product usage.

Qualifications & Experience:

• Experience in sales and account management with proven leadership capabilities, including team management and coaching with high focus on digital tools adoption
• Familiarity with financial markets and client business environments with understanding of product workflows and industry practices.
• Ability to lead teams through change, encouraging a culture of innovation and continuous improvement with strong communication and interpersonal skills.
• Proficiency in Japanese and English is ideal while knowledge of Mandarin is a plus.
• Proficiency with CRM platforms and digital sales planning tools, driving digital adoption and technology-enabled transformation.

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.