Senior Manager - Cloud Reliability Engineering - (REE)

Senior Manager, Cloud Reliability Engineering

At LSEG, we're building resilient, scalable cloud solutions that power global financial markets. As part of our Corporate Engineering team within Reliability Engineering & Enablement (REE), you'll lead a talented team driving innovation in cloud reliability. We collaborate across global teams in the UK, US, and APAC, ensuring our systems are secure, compliant, and continuously improving.

Key Responsibilities:

• Team Management: Lead & Responsible for the Cloud REE team and coordinate efforts with capability squads and chapters.
• Global Interaction: Work across global teams in time zones spanning the UK, US, and APAC areas.
• CI/CD Pipeline: Build and maintain a pipeline for software delivery.
• Security: Collaborate with security and infrastructure teams with Patching compliance.
• Project Participation: Participate in project-related activities to meet operational needs.
• Knowledge Management: Ensure knowledge articles of all supported systems are continually updated.
• Customer Service: Provide a high level of customer service.
• Process Alignment: Follow and implement established incident management, change, and problem management procedures.
• Mentoring and Development: Handle the work efforts of individual contributors, providing mentoring, performance management, and career development planning.
• Process Improvement: Lead IT process improvement efforts and participate in team development activities.
• Customer Management: Handle partner relationships and expectations, facilitating open communication channels.
• Training Programs: Implement training programs to enhance the skills and knowledge of the reliability engineering team.
• Automation: Drive automation by developing and maintaining cloud-based tools and automation frameworks to resolve complicated problems.
• Cloud Solutions: Formulate designs from customer requirements to implement cloud solutions for infrastructure and application configuration.
• Infrastructure as Code: Develop and maintain reusable patterns and modules. Use industry principles and tools to provision and handle infrastructure efficiently.
• Partnership: Work closely with application teams, developer support teams, and platform engineers to deliver optimal tools and practices for development workflows.
• Training: Conduct training sessions for new joiners and non-cloud team members to improve productivity, upskill, and promote tool adoption.
• Compliance: Establish and accept company compliance requirements and regulations, including security controls and architecture frameworks.
• Testing: Implement proactive testing solutions to ensure code quality, including automated testing frameworks. Promote a strong testing practices to address issues early in the development lifecycle.
• DevOps Integration: Work with the DevOps team to integrate new DevOps tooling, technologies, and methodologies to support development and operational requirements.
• Cost Optimization: Refine infrastructure costs and apply company sustainability policies where applicable.
• Continuous Improvement: Stay up to date with the latest cloud technologies, methodologies, tools, and industry trends, incorporating them into continuous improvement initiatives.
• On-Call Support: Responsible for shift and on-call rotations, ensuring 24/7 reliability of production services.

Technical Profile / Key Skills:

• AWS, AWS Aurora, AWS Security, CloudFormation Templates
• Expertise in implementing and maintaining cloud security
• Proficiency in FinOps related to cloud cost optimization
• Nexus/JFrog Artifactory
• Experience migrating from on-prem to cloud and integrating testing tools with CI/CD pipelines
• System Engineering: Red Hat/Windows

Preferred Skills and Experience:

• Technical Experience: 15 years
• DevOps Experience: 3 years
• AWS Cloud Experience: 5 years
• Support: Expected to provide out-of-hours support for major incidents and act as a second-line point of escalation
• Hands-on experience with Windows/Linux servers and cloud services (AWS/Azure/GCP)
• Framework Knowledge: Familiarity with the ITIL framework
• Incident Management: Handling incidents, change requests, service requests, and leading TRT (Technical Recovery Team) calls
• Problem Solving: Strong problem solving skills on relevant platforms
• Financial Markets: Basic understanding of financial markets is desirable
• Communication: Communicate efficiently in English, both oral and written
• Independence and Partnership: Ability to work independently and across teams
• Multitasking: Ability to handle workload and meet tight delivery timelines without losing sight of priorities
• Work with multi-functional teams including change, operations, and product management to integrate reliability engineering into the product lifecycle
• Motivation: Highly motivated, self-directed individual with a positive and proactive demeanor
• Metrics: Define and measure reliability engineering success, including uptime, response time, error rate, and MTTR

Education and Professional Skills:

• Professional qualification: Bachelor of science or equivalent experience in Computer Science, Software Engineering, or a STEM field (desirable)
• Curiosity: Interest in new technologies and tools, with creative thinking and initiative
• Certifications: Relevant DevOps certifications and Agile and ITIL certifications are preferable
• People Management: Experience developing teams across time zones
• Technical Understanding: Deep understanding of development and systems/platform engineering
• Customer Centricity: Strong focus on customer needs
• Strategic Ability: Ability to define technical direction for product portfolios, including strategies and execution plans

LSEG is proud to share that LSEG in India is Great Place to Work certified (Jun '25 – Jun '26). Learn more about life and purpose of our company directly from India colleagues' video.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence, and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.

Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.