Senior Analyst - Customer Support

Senior Analyst – Customer Support (Workflow)

We're looking for a Senior Analyst – Customer Support (Workflow) to join our team supporting clients in Mainland China and Taiwan. In this role, you'll provide expert support for LSEG's suite of applications and products, ensuring a flawless and high-quality experience for our customers.

Role Responsibilities:

• Providing responsive, high-quality support to customers in Mainland China and Taiwan.
• Logging and classifying all customer interactions accurately in our systems.
• Tracking issue resolution and proactively updating customers until closure.
• Bringing up sophisticated or widespread issues to the appropriate teams to ensure timely resolution.
• Identifying recurring problems or outdated processes and recommending improvements.
• Supporting communication during major service disruptions.
• Tackling additional responsibilities or projects that improve team performance.

Qualifications and Experience Required:

• Good communication skills in English and Mandarin.
• A customer-first attitude with a proactive approach to problem-solving.
• Ability to work optimally across teams and time zones.
• A collaborative, adaptable, and detailed work style.

You'll be part of an international team that plays a meaningful role in ensuring our customers get the most value from our products. Your work will directly impact customer satisfaction and retention.

What we offer:

• A flexible, hybrid work environment
• Comprehensive health and wellness benefits
• Learning and development opportunities
• A diverse and inclusive workplace where your voice is heard

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence, and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.