Sales Order Specialist With Italian

Sales Order Specialist

You will join the Order Management division within the Customer Operations organization — a team of around 70 colleagues based in Gdynia. Our core responsibility is to provide high quality administrative and operational support to client-facing teams, primarily Sales Account Managers.

Although the role is administrative by nature, the environment is highly dynamic and requires navigating multiple internal systems. You will often work on cases that require initiative, critical thinking, and collaboration to find the right solution.

You will partner with a wide range of internal customers and occasionally support external clients directly. The expertise you build in this role creates a strong foundation for future career development — many team members have successfully progressed into other internal functions.

As a Sales Order Specialist, you support key steps that ensure clients receive correct contracts, gain access to purchased products, and are billed accurately — the full "order to cash" cycle.

A strong level of accuracy, curiosity, and problem solving is essential. Our systems are powerful but can be complex, so your ability to navigate issues and keep processes running smoothly is crucial to operational continuity.

• Work with several internal applications

• Handle complex non-standard cases requiring you to investigate, collaborate with others and proactive problem solving.

• Collaborate with Sales teams who operate in a fast paced, commercial environment and may need quick responses and have shifting priorities

• Communicate openly and clearly, especially when explaining the complexity of certain processes or setting expectations.

• Manage occasional peaks in workload

• Preparing contracts for clients purchasing our products or services

• Creating client accounts and granting appropriate system permissions

• Managing billing processes and ensuring clients receive accurate invoices

• Resolving compliance related questions with Compliance & Legal teams

• Operating various internal tools and CRM applications

• Responding to queries while maintaining a high standard of service

• Investigating more complex or unclear cases and involving relevant teams as needed

• Documenting findings to support future cases and improve internal processes

• Fluency in English and Italian (minimum B2)

• Strong communication skills and confidence interacting with multiple teams and external clients.

• Strong organizational and time management skills

• High level of patience and persistence when working with complex systems

• Analytical attitude and problem-solving ability — especially when documentation is not fully clear

• Ability to thrive in a fast-paced environment

• Strong computer skills, including Microsoft Office

• Resilience and ability to work under pressure

• Experience using CRM systems such as Siebel or Salesforce, CPQ tools, or billing systems such as SAP

• Experience working with multiple complex systems

• Exposure to high workload or rapid task switching environments

• Experience in back-office operations, order management, or customer operations

Career Stage: Associate

Compensation Information: LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between zł78,800 - zł124,600. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for our Annual Bonus Plan ("bonus plan"). Target Bonus % will be commensurate with role level and posted career stage. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.

Benefits Information: LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview.

London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.