Observability Platform Engineer

Senior Observability & Event Intelligence Engineer

We are investing in observability and event intelligence at LSEG and want you to be part of it! As a key player in our Observability organization, you'll help us deliver reliable, intuitive tools that help engineering teams to deliver their best work. As we work to embed observability as a core practice across the organization, we're looking for someone who will collaboratively participate in this pursuit.

You'll be joining our Observability platform team within I&C Digital Operations, focusing on Datadog and/or other observability tools within our Observability team in Hyderabad.

This team builds and manages LSEG's Observability platform, works with all Cloud platform teams, Tooling teams, Application teams and Operations teams to understand the requirements, refine them, and prepare strategic, standardized, and cost-optimized ways to develop new features and deploy to production as quickly as possible for application teams to use.

What you'll be doing:

• Enforce governance, standards, and platform reliability.
• Control identity, access, and RBAC policies.
• Connect workflows with change, incident, and problem management.
• Assess and implement new features, costs, and risks.
• Deliver self-service onboarding, offboarding, and use cases.
• Manage platform limits and enforce guardrails.
• Provide L3 support and advanced troubleshooting.
• Bridge vendor engineers with internal technical teams.
• Develop and implement features for LSEG's Observability platform.
• Standardize and automate processes to enhance efficiency and adherence to modern SDLC practices.
• Collaborate with internal teams to integrate with systems, platforms, and tools, developing SOPs for support.
• Automate provisioning and integration using Infra as Code practices with Terraform, Python, and REST APIs.
• Build and maintain CI/CD pipelines for platform feature delivery.
• Explore new observability products, conduct proof of concepts, and create roadmaps for implementation.
• Optimize the usage and cost of the Observability platform by strategizing with platform and application teams.

What you'll bring:

• Demonstrable experience in Technology Development with robust exposure to cloud environments.
• At least 2 years' experience with observability platforms (Datadog, Splunk, Dynatrace or similar).
• Strong proficiency in GitLab, Terraform, Python, CI/CD and shell scripting.
• Good understanding of ITSM, ITIL, and Agile/Scrum methodologies.
• Proven expertise in developing monitoring, logging, and observability standards scalable across hundreds of application teams in a cost-optimized manner.
• Strong cloud knowledge, particularly in Azure followed by AWS.
• Experience with platforms like New Relic, Grafana-Prometheus is also beneficial.
• Demonstrable experience in integrating systems, metrics, logs and applications with monitoring and APM tools, and building real-time dashboards and analytics.
• Strong collaboration and communication skills are essential for working with various internal teams and partners.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.