Lead, Service Delivery

Program Manager – IT Infrastructure

Location: Bangalore

Department: IT Infrastructure / Technology Services

Job Summary:

We are seeking a credible Program Manager – IT Infrastructure to lead and be responsible for a portfolio of complex infrastructure projects across the organization. This role is responsible for governance, and execution of programs involving data center operations, cloud transformation, network modernization, and enterprise infrastructure upgrades. The ideal candidate will have deep technical knowledge, strong leadership skills, and a consistent track record of delivering large-scale infrastructure programs on time and within budget.

Key Responsibilities:

• Define and lead the overall program roadmap, aligning with business and IT strategy
• Be responsible for multiple concurrent infrastructure projects, ensuring alignment, interdependencies, and resource optimization
• Lead multi-functional teams including project managers, engineers, architects, and vendors
• Establish program governance, reporting structures, and performance metrics
• Lead program budgets, forecasts, and financial reporting
• Identify and mitigate risks across projects, ensuring business continuity and compliance
• Serve as the main point of contact for senior collaborators and executive leadership
• Drive adoption of standard methodologies in infrastructure delivery, including ITIL, Agile, and DevOps principles
• Ensure alignment with cybersecurity, compliance, and regulatory requirements
• Mentor and coach project managers and technical leads within the program

Qualifications:

• Bachelor's or Master's degree or equivalent experience in Information Technology, Engineering, or related field
• Proven ability in IT project/program management, with at least 5 years in infrastructure leadership roles
• Demonstrable experience leading large-scale infrastructure initiatives (e.g., cloud migration, data center consolidation, network transformation)
• Good understanding of infrastructure technologies: networking, cloud (AWS/Azure), virtualization, storage, security, and enterprise systems
• PMP, PgMP, or PRINCE2 certification required; ITIL and cloud certifications (e.g., AWS, Azure) preferred
• Proficiency in program management tools (e.g., MS Project, ServiceNow, JIRA, Smartsheet)

Soft Skills:

• Strategic problem solver with strong business insight
• Excellent leadership, communication, and collaborator engagement skills
• Ability to lead ambiguity and drive transparency in complex environments
• Strong negotiation and conflict resolution capabilities
• Focus on continuous improvement

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of integrity, partnership, and excellence underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.