Lead Application Support Engineer (API, Cloud)

Application Support Engineer

Are you seeking a technical job while including interaction with people on a regular basis? Are you detail-oriented and customer-focused? We connect with people, technologies, data and financial markets. Our goal is to achieve progress through data-enabled decisions. So, it is ever more significant to improve the way we work, drive operational excellence and optimize the data at our fingertips.

Role Summary: Application support engineer is a support role who is responsible for providing suggestions and consultancy to both internal and external clients in areas where technical expertise is required by non-technical role. We investigate root of issue, incident and technical query to bring the best solution to ensure ongoing service of our system. We provide support and deliver works to help improve the development team by taking on issues and queries which interfere in development's working cycle.

We are seeking an enthusiastic, highly motivated, and self-disciplined candidate interested in working with our multinational teams while offering a chance to develop your skills in many areas.

Responsibilities and Key Accountabilities:

• Analyses technical problems of high complexity. Assesses scope of impact and provide suggestion to mitigates the problem.
• Conducts root cause analysis in correlation with multiple related system. Identifies options for workaround to resolve critical problems. Recommended service improvement to relevant team to prevent future occurrences.
• Customers and service focused, with determination to meet their needs and expectations.
• Participate in service recovery call and provide immediate technical assistance for major service outage and aim to rectify and recover the service the soonest.
• Ensure overall services stability. Automate monitoring process and perform service recovery when necessary.
• Guide recommendation to improve services. Reduce all manual and repetitive task by aiming to automate everywhere possible.
• Document and sustain team's knowledge. Learn and understanding of service workflow end to end, tooling, for monitor services and investigate problems.
• Collaborate closely with development team, products management team, and other related parties to achieve the desired outcome.
• Flexible working hour and provide on-call support during weekend. Sometime require working outside normal working hour, to collaborate with colleagues in other time zone to mitigate the critical service problems.

Required Qualifications and Experience:

• Bachelor's degree or equivalent experience in Computer Science, Information Technologies or related field
• Experienced in a role which requires high problem solving and analytical skills
• Experienced with AWS Cloud services such as EC2/ECS, S3, DynamoDB, RDS, Lambda, API Gateway, SQS/SNS, OpenSearch
• Familiarity with AWS CloudWatch for investigating issues, monitoring dashboards, and alarms
• General understanding of Database and SQL
• Have a good understanding of REST API and OpenAPI Specification
• Scripting and automation skills using Python, PowerShell, or other languages
• Good interpersonal and proficient in English communication
• Ability to multitask, prioritize and work under tight time constraints
• Eager to learn new technologies. Always looking for improvement opportunities and open for changes
• Self-driven and able to work both independently and in collaboration with other technologists at all levels

Desired Experience:

• ITIL knowledge
• CI/CD knowledge, understanding on Jenkin, GitLab, GitHub
• Experience working with microservices architectures, event/message driven system
• Hand-on Unix/Linux/Sun Solaris skill and shell programming

Career Stage: Senior Associate

London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.