Job Posting Title Engineer, Site Reliability Engineering

Post Trade Production Support Team Member

Member of the LSEG Post Trade – Production Support Team within SwapClear that handles the Level 2 support for primarily production and some of the other Non Production Envs. Provides specialised application support, configuration and maintenance of Linux, Control-M, Oracle, SQL, Murex Architecture, Murex MxML & Datamart. Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Enthusiasm to acquire business knowledge is required to be able to work with business teams during investigations. They need to be competent and proficient in the technologies used by the applications supported. Whilst full scale coding and technical development isn't expected minor code changes and testing will be required. Must be a self-motivated problem solver with the ability to prioritise workload among the team.

General Responsibilities:

• Able to step-up and support in all issues related to the SwapClear platform from a technical and business perspective.
• Provide continuous improvements and automation to ensure the support function remains efficient and as secure and resilient as possible.
• Support of a critical element of the London financial infrastructure.
• Noticing anomalies in a running system before they become incidents
• Suggest solutions for longer term fixes for application bugs and small functionality enhancement requests
• Issue management and follow up with development and project team.
• Non-production batch run and monitoring in Control-M and issue resolution.
• Escalation and management of issues to resolution
• Liaise with infrastructure teams to manage SwapClear environment – DB, Unix, MQ, Storage, portal, Networks, Control-M
• Issue tracking and analysis
• Release management and implementation
• Support BAs, tester, risk analysts in a scrum-like setting.
• Update relevant Confluence WIKI & documentation with latest changes & updates

Work Relationship/Co-ordination:

• Maintain working relationship with development, change, business analysts and business management teams.

Resolve Incidents and Problems:

• Monitor ServiceNow for Incidents and Problems
• Analyse problems and decide on suitable resolutions
• Apply resolutions following the Post Trade Change Management procedure
• Report status to relevant business and IT teams
• Record progress of incident resolution in ServiceNow
• Follow documented incident management procedures

Work in Shifts/Out of hours support/ On-call support:

• Be available for overnight support of non-production services to ensure successful completion of batch processes and code deployments.
• Respond to overnight calls and deal with issues.
• Support weekend Production releases and maintenance work
• Participate in Production/non-production out of hours activities such as Weekend deployments.

Consultancy:

• Provide consultancy during design and implementation.
• Act as domain experts for the applications.

Quality check for potential changes:

• Review development release packages prior to production deployment
• Provide benefit of experience in the business area and application

Person Specifications:

Education:

• Degree educated, preferably in a technical discipline.

Required skills and experience:

• Excellent problem-solving and analytical skills.
• Strong Linux, Control-M, Oracle, SQL, PL/SQL, Murex environment management skills
• Scripting skills (UNIX shell scripting: bash, korn shell)
• Hands-on in version control repository (Ideally bitbucket, Gitlab)
• Understanding of product development lifecycle and agile methodologies
• Strong exposure to SQL, PL/SQL, Spring Framework, Hibernate, Java Springboot, Eclipse, F5 load balancer, Maven, Geneos, Service Now will be an added advantage.
• Experience of working in a DevOps environment, proficient with creation of Ansible playbooks, managing code in a version control repository like
• GIT, and orchestration builds via Jenkins, Gitlab, Docker, SonarQube, Maven, etc.
• Experience in diagnosing and resolving complex problems.
• Experience of the Murex (3.1) application desirable but not an explicit requirement

Person Specification:

• Experience in a Post Trade or Clearing service environment.
• Familiarity with financial products and financial terms
• Excellent analytical skills and problem-solving abilities.
• Experience of working in an IT support team
• Strong technical background in the core technologies with multiple years of experience
• Ability to communicate clearly and concisely to IT and business teams and to senior management.
• Collaborative team spirit

LSEG in the India is Great Place to Work certified (Jun '25 – Jun '26).

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.