Engineer, Site Reliability Engineering

Post Trade Production Support Team Member

Member of the LSEG Post Trade – Production Support Team within SwapClear that handles the Level 2 support for primarily production and some of the other non-production environments. Provides specialized application support, configuration, and maintenance of Linux, Control-M, Oracle, SQL, Murex Architecture, Murex MxML & Datamart. Would be required to work on morning, day or night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Enthusiasm to acquire business knowledge is required to be able to work with business teams during investigations. They need to be competent and proficient in the technologies used by the applications supported. Whilst full scale coding and technical development isn't expected, minor code changes and testing will be required. Must be a self-motivated problem solver with the ability to prioritize workload among the team.

Key Responsibilities:

• Able to step-up and support in all issues related to the SwapClear platform from a technical and business perspective.
• Provide continuous improvements and automation to ensure the support function remains efficient and as secure and resilient as possible.
• Support of a critical element of the London financial infrastructure.
• Noticing anomalies in a running system before they become incidents.
• Suggest solutions for longer term fixes for application bugs and small functionality enhancement requests.
• Issue management and follow up with development and project team.
• Non-production batch run and monitoring in Control-M and issue resolution.
• Escalation and management of issues to resolution.
• Liaise with infrastructure teams to manage SwapClear environment – DB, Unix, MQ, Storage, portal, Networks, Control-M.
• Issue tracking and analysis.
• Release management and implementation.
• Support BAs, tester, risk analysts in a scrum-like setting.
• Update relevant Confluence WIKI & documentation with latest changes & updates.

Work Relationship/Co-ordination:

• Maintain working relationship with development, change, business analysts and business management teams.

Resolve Incidents and Problems:

• Monitor ServiceNow for Incidents and Problems.
• Analyse problems and decide on suitable resolutions.
• Apply resolutions following the Post Trade Change Management procedure.
• Report status to relevant business and IT teams.
• Record progress of incident resolution in ServiceNow.
• Follow documented incident management procedures.

Work in Shifts/Out of Hours Support/On-call Support:

• Be available for overnight support of non-production services to ensure successful completion of batch processes and code deployments.
• Respond to overnight calls and deal with issues.
• Support weekend Production releases and maintenance work.
• Participate in Production/non-production out of hours activities such as Weekend deployments.

Consultancy:

• Provide consultancy during design and implementation.
• Act as domain experts for the applications.

Quality check for potential changes:

• Review development release packages prior to production deployment.
• Provide benefit of experience in the business area and application.

Person Specifications:

Education:

• Degree educated, preferably in a technical discipline.

Required Skills and Experience:

• Excellent problem-solving and analytical skills.
• Strong Linux, Control-M, Oracle, SQL, PL/SQL, Murex environment management skills.
• Scripting skills (UNIX shell scripting: bash, korn shell).
• Hands-on in version control repository (Ideally bitbucket, Gitlab).
• Understanding of product development lifecycle and agile methodologies.
• Strong exposure to SQL, PL/SQL, Spring Framework, Hibernate, Java Springboot, Eclipse, F5 load balancer, Maven, Geneos, Service Now will be an added advantage.
• Experience of working in a DevOps environment, proficient with creation of Ansible playbooks, managing code in a version control repository like GIT, and orchestration builds via Jenkins, Gitlab, Docker, SonarQube, Maven, etc.
• Experience in diagnosing and resolving complex problems.
• Experience of the Murex (3.1) application desirable but not an explicit requirement.

Person Specification:

• Experience in a Post Trade or Clearing service environment.
• Familiarity with financial products and financial terms.
• Excellent analytical skills and problem-solving abilities.
• Experience of working in an IT support team.
• Strong technical background in the core technologies with multiple years of experience.
• Ability to communicate clearly and concisely to IT and business teams and to senior management.
• Collaborative team spirit.