Engineer, Application Management

Job Title: Member of the LSEG Post Trade – Production Support Team

About Us: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge, and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk, and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability, and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America, and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Our People: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity, and delivering excellence shape how we think, how we do things, and how we help our people fulfill their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfill their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organization spanning 70 countries and one rooted in a culture of growth, opportunity, diversity, and innovation, LSEG is a place where everyone can grow, develop, and fulfill their potential with meaningful careers.

Role Profile: Member of the LSEG Post Trade – Production Support Team within ForexClear that handles the Level 2 support for primarily production and some of the other Non Production Environments. Provides application support, configuration, and maintenance of Linux, Control-M, Oracle, SQL, Murex, and other tech. Would be required to work on Morning, Day, or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is often needed. Enthusiasm to acquire business knowledge is required to be able to work with business teams during investigations. They need to be competent and proficient in the technologies used by the applications supported. Whilst full scale coding and technical development isn't expected, minor code changes and testing will be required. Must be a self-motivated problem solver with the ability to prioritize workload amongst the team.

Key Responsibilities

• General Responsibilities
  • Able to step-up and support in all issues related to the ForexClear platform from a technical and business perspective
  • Help SMEs & Application Leads in maintaining and supporting the ForexClear business and associated applications.
  • Provide continuous improvements and automation to ensure the support function remains efficient and as secure and resilient as possible.
  • Support of a critical element of the London financial infrastructure.
  • Noticing anomalies in a running system before they become incidents
  • Help design solutions for longer term fixes for application bugs and small functionality enhancement requests
  • Issue management and follow up with development and project team.
  • Non-production batch run and monitoring in Control-M and issue resolution.
  • Escalation and management of issues to resolution
  • Liaise with infrastructure teams to manage ForexClear environment – DB, Unix, MQ, Storage, portal, Networks, Control-M
  • Issue tracking and analysis
  • Release coordination and implementation
  • Support BAs, tester, risk analysts in a scrum-like setting.
  • Update relevant WIKI/documentation with changes
• Maintain working relationship with development team, business teams, and business management.
• Resolve Incidents and Problems
  • Monitor ServiceNow for Incidents and Problems
  • Analyse problems and decide on suitable resolutions
  • Apply resolutions following the Post Trade Change Management procedure
  • Report status to relevant business and IT teams
  • Record progress of incident resolution in ServiceNow
  • Follow documented incident management procedures
• Work in Shifts/Out of hours support/On-call support
  • Be available for overnight support of non-production services to ensure successful completion of batch processes and code deployments.
  • Respond to overnight calls and deal with issues.
  • Support weekend Production releases and maintenance work
  • Participate in Production/non-production out of hours activities such as Weekend deployments/DRs etc.
• Consultancy
  • Provide consultancy during design and implementation.
  • Able to step up and become domain experts for the applications
• Quality check potential changes
  • Review development release packages prior to production deployment
  • Provide benefit of experience in the business area and application

Education:

Degree educated, preferably in a technical discipline.

Required Skills and Experience:

Excellent problem-solving and analytical skills. Strong Linux, Control-M, Oracle, SQL, PL/SQL. Scripting skills (UNIX shell scripting: bash, korn shell) Hands-on in version control repository (Jenkins, BitBucket, Gitlab) Understanding of product development lifecycle and agile methodologies Strong exposure to SQL, PL/SQL, Spring Framework, Hibernate, Java Springboot, Eclipse, F5 load balancer, Maven, Geneos, Service Now will be an added advantage. Experience of working in a DevOps environment, proficient with creation of Ansible playbooks, managing code in a version control repository like GIT, and orchestration builds via Jenkins, Gitlab, Docker, SonarQube, Maven, etc. Experience in diagnosing and resolving complex problems. Experience of the Murex (3.1) application desirable but not an explicit requirement.

Person Specification:

Experience in a Clearing Service or a Capital Market environment. Familiarity with financial products and financial terms/jargons. Excellent analytical skills and problem-solving abilities. Experience of working in an IT support team. Solid technical background in the core technologies with several years of experience. Ability to communicate clearly and concisely to IT and business teams and to senior management. Collaborative team spirit. Good attitude with a willingness to learn and adapt.