Associate Specialist - Customer Support

Investment And Wealth Management Workflows Support

Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEG’s breadth of expertise, to deliver a world class service experience.

Investment and Wealth Management Workflows Support delivers all aspects of application support for Workspace and Eikon desktop and various solutions for Investment Management and Wealth, covering usability and customization, content search, explanation, and integrity. The Associate Specialist provides effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive client-centric demeanor always and ensuring that all the required action is taken to resolve a customer’s enquiry.

Roles and Responsibilities:

• Responds to more advanced and/or specialized issues, resolving as many inquiries as possible on the first interaction.
• Works mainly independently to resolve client queries and largely follows precedents, having basic and intermediate knowledge of specialized concepts.
• Solves advanced issues that may involve interpreting the needs of the customer, determining the solution to the problem, and assessing any downstream impact.
• Assists new team members in learning the processes and procedures required to deliver excellent customer service.
• May act as an expert and provide work direction to fix a raised customer inquiry.
• Ensures the accurate delivery of information and resolution.

Required Skills & Experience:

• Displays understanding of financial markets and cross-asset views which support multiple asset types held in client portfolios: Equities, Commodities, FIFX, Economics, Fundamentals, Estimates, ESG, Private Equities among others.
• Expert understanding of relevant products and data and understanding of client workflows i.e. Wealth, Investment Management and Trading.
• Performance-driven and focus on delivering results.
• Detail oriented with sound information probing skills.
• Well-developed analytical skills that can problem solve and develop solutions.
• Potential to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues.
• Flexibility in working hours and is flexible to any working schedule.

Desired Skills & Experience:

• Bachelor’s Degree - University qualified in a field relating to the financial markets, the finance sector or business is a plus.
• Experience in a customer service or contact center environment preferred. Previous experience in the financial industry desirable.
• The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve.
• Positive approach to undertake additional projects and responsibilities from time to time.
• Business level, both written and spoken fluency in English requirement.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you’re ready to take your career to the next level and make a significant impact, we’d love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.

Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.