Account Manager With Czech And/or Slovak

Account Manager

The LSEG Customer Connect (LCC) team is rapidly growing its footprint in Gdynia with a new Sales and Account Management Hub tailor-made to maintain deep customer relationships to drive account revenue retention and growth.

We are looking for a new Account Manager to join our team with multifaceted strengths to handle a defined book of business of clients in EMEA – spanning across various customer segments.

Key Accountabilities

• Strategically develop client relationships for a portfolio of 200+ customers
• Retain clients and grow revenue across your book of business
• Keep a strong rolling sales pipeline, look for up-and cross-sell opportunities at all times
• Govern effective collaboration with internal stakeholders and business support functions like Customer Success Managers, Proposition Sales Specialists, as well as many others to reach sales goals and improve customer experience quality
• Connect client use cases to our solution offering and be your clients go-to person
• Drive product migrations and projects seeking service improvement
• Log your efforts and results to ensure accurate business related forecasting

What do you need to bring?

• Fluency in Czech and/or Slovak plus English
• Live in or be willing to move to Tricity (Gdynia) where we are working in hybrid model with a 3-day office per week
• Relevant work experience* or a strong sense for account management, sales, marketing, or similar, relationship-based roles in a customer supporting environment
• Good understanding of or strong curiosity about the financial services industry
• Ambition & passion for 'the new'
• Open minded & status-quo challenging mindset
• A good appetite for success
• Technical competence, self-starter demeanour
• Outstanding communication skills, both verbal and written
• Outgoing personality and thriving in a dynamic, vibrant environment
• Ability to spot customer trends and strategies
• Sense of accountability & timely reaction and the ability to prioritize tasks to maximize your impact
• Willingness to go through a dynamic learning path over quite a few months
• Team-player and friendly spirit

*Our guidelines suggest prior work experience, while we look forward to applications from candidates who display a growth mindset and have a fair set of skills connected to the position.

What will you do in your first few months?

• Organically grow in a bold, fast-paced environment
• Embrace your in-office and online onboarding journey
• Raise your questions, concerns and needs to own your journey to success
• Meet and bond with your Sales and Account Management team in Gdynia and beyond (several hundred potential new colleagues)
• Work with the Sales and Account Management team, mentors and your leader towards building your professional AM persona
• Build your internal network and learn to navigate it to get things done
• Develop a general, solid understanding of our Financial & Risk solutions offering and articulate it relevantly towards clients, speaking 'their language'
• Familiarize yourself with our internal tools
• Learn how to position add-ons, products & solutions to generate strong interest in our offering
• Build relations by organizing plenty of virtual client meetings
• Contact all of your customer base and learn to skilfully navigate through difficult and easy client conversations
• Build strategies to retain your customers and to meet their needs
• Learn how to be in control of a conversation
• Start building your sales pipeline
• Develop your personal brand, be a well-versed representative of our company to the outside

Your Package When Joining Gdynia Team

• Wellbeing: monthly wellness allowance and employee assistance program
• Healthcare: private medical care with Medicover, premium package fully covered by employer
• Future: corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds
• Recognition: promoting appreciation through global Reward and Recognition platform
• Referral: bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
• Development: e-learning platform, a range of workshops and international projects
• Onboarding: structured training and buddy support
• Information: access to real-time economic data through our flagship products Eikon and Workspace
• Diversity: inclusive with colleagues from over 40 countries with various age, gender, race and beliefs
• Charity: 2 additional days off for voluntary jobs
• Activities: sport teams and social events to join

Does this sound like the future you?

Apply, and we will take you through a 3-step recruitment process to see if you are a good fit for our growing Sales and Account Management organization.

We are looking forward to your application.