Partner & Client Services - German Market

Account Officer - German Market

Lombard International Assurance is a leading Luxembourg-based provider of insurance-based wealth solutions across Europe. A part of Utmost Group, Lombard International's solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.

The Account Officer - German Market is responsible for assisting the timely and effective day to day processing of servicing activity for German policies. Ensuring that all work items are processed in accordance with compliance obligations and within agreed service standards. The Account Officer may help the team to support additional/exceptional workload. The ideal candidate will be flexible in handling daily operations related to servicing existing clients and policyholders along with custodian account processing requirements.

The Account Officer - German Market is accountable for:

• Acting as the person of contact for any partner and client queries received by email, post or by telephone
• Taking the necessary action to respond in an effective, professional and timely manner to the queries received by telephone, email or post from several partners, clients or internal departments consistently ensuring a high level of service
• Performing accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management
• Assisting in processing the due diligence review of transactions in line with corporate standards
• Developing and maintaining a strong working relationship with our partners
• Maintaining an ongoing awareness of services, review procedures and ensure quality improvements are made as required

Your profile – Have you got what it takes to become our Account Officer?

• A minimum of 2 years' experience within the financial/insurance sector
• Aware of developments within the financial/insurance sector in general, and competent in dealing with queries relating to funds and financial instruments
• University Degree in Economics, Finance, Business Management or any other relevant field is preferred
• Strong team player with excellent organisational and analytical skills
• Ability to work independently while keen to work as part of a team and support colleagues when needed
• Be able to clearly and comprehensively outline complex issues both verbally and in writing
• Multi-task efficiently between routine tasks and urgent queries, ensuring accuracy and timeliness in all your duties
• Strong prioritisation skills, flexible, reliable and responsible in challenging situations
• Strong client service focus, solutions oriented and capable of ensuring a high service level to clients
• Take personal pride in delivering high quality service to internal and external clients
• Ability to demonstrate a high level of initiative and problem-solving capabilities
• Willing to make the extra effort as required
• Ability to work in a regulated environment and to respect the external and internal guidelines
• Ability to maintain performance and positive relationships in stressful/challenging situations
• Agility and pragmatism in a complex and changing environment
• Good command of MS office products
• Native-level German speaker and fluency in English is a must, any other European Language is an asset
• A first experience in AML/KYC is an additional asset

We offer you Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships. It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace. Our Luxembourg office is home to a diverse team of over 50 nationalities and we are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. We are committed to extending equal employment opportunities to all individuals.

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Lombard International Assurance S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired. Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently. Our Recruitment privacy notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data.