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Customer Support Executive - L1 - Remote Eligible
Provide multilingual customer support to users across regional languages for Lokal apps.
Remote
Entry Level
20 hours agoBe an early applicant
Lokal
Provides a hyperlocal community and classifieds app connecting users with local news, jobs, and services in regional Indian languages.
1 Similar Job at Lokal
Customer Support Executive
We are looking for a dedicated and empathetic Customer Support Executive to join our team. The ideal candidate will play a crucial role in assisting users with app functionality, resolving their issues, and building trust within the community. This role requires fluency in a regional language, strong communication skills, and a proactive approach to customer satisfaction.
Key responsibilities include:
- Respond to customer inquiries promptly and effectively in Telugu / Tamil / Kannada / Malayalam / Gujarati / Marathi / Bengali / Hindi and English.
- Assist users in understanding app functionality and help troubleshoot any issues they encounter.
- Provide valuable feedback based on customer interactions to support product and service improvements.
- Document customer queries and resolutions accurately for internal tracking and reference.
- Collaborate with other team members to resolve complex user concerns efficiently.
- Maintain high standards of customer satisfaction through timely and empathetic support.
- Engage with users to build strong relationships and foster trust in the platform.
About Lokal
Provides a hyperlocal community and classifieds app connecting users with local news, jobs, and services in regional Indian languages.