✨ About The Role
- The Technical Account Manager will serve as a dedicated point of contact for customers, focusing on building and maintaining relationships to drive product adoption and advocacy.
- This role involves acting as a trusted advisor, providing GRC subject-matter expertise and technical advice on the Risk Cloud product.
- The candidate will track customer health and proactively engage with at-risk customers to offer solutions.
- Responsibilities include supporting implementation project management and conducting training for Power Users and end users on the Risk Cloud platform.
- The role requires collaboration with cross-functional teams, including Sales, Customer Success, and Product, to ensure a seamless customer experience throughout their journey.
⚡ Requirements
- The ideal candidate will have over 5 years of experience in Governance, Risk, and Compliance (GRC) or Risk Advisory.
- A strong understanding of LogicGate's Risk Cloud platform is essential, along with the ability to communicate its value to various stakeholders.
- Candidates should possess experience with cybersecurity and risk management frameworks, such as NIST 800-53 and ISO27001.
- Excellent interpersonal skills are necessary to tailor communication effectively to different audiences.
- The ability to manage multiple accounts and priorities simultaneously is critical, requiring strong organizational and time-management skills.
- A passion for learning and curiosity about customer challenges will help in effectively demonstrating how Risk Cloud can address their needs.