Room Service Order Taker Overnight

Room Service Sales Associate

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Purpose

This position is responsible for sales activities associated with the Room Service operation to include; assisting guests in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.

Essential Functions and Responsibilities

• Maintains Room Service tracking and control records and files
• Stays informed of status of menu item availability
• Assists guests with selection of food, beverage, wine, dessert and specialty items
• Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale
• Takes and processes room service orders in a timely manner according to Loews standards
• Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
• Responds to complaints regarding room service orders in appropriate manner according to Loews standards
• Posts Amenity charges to guest accounts
• Distributes amenities to server by confirming guest room number of guest
• Dispatch bussers/ server to handle guest requests
• Call back guest to confirm guest satisfaction with food quality and service
• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
• Is polite, friendly, and helpful to all guests, management and fellow employees
• Attends all appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures
• Exceptional guest service and telephone skills
• Computer skills, ability to operate basic office equipment
• Effective organizational and communications skills
• Ability to work flexible schedule to include weekends and holidays

Education

• High School Diploma or equivalent