Guest Services Coordinator

Guest Services Coordinator

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star's mansion.

What We're Looking For:

A dynamic Guest Services Coordinator with the ability to deliver a smooth and welcoming experience for guests from arrival to departure. This role is responsible for coordinating guest requests for bell services and ensuring effective communication between guests and the bell team, while assisting with service delivery as needed.

Who You Are:

• A service-oriented individual with strong communication and interpersonal skills
• Someone who works well in a dynamic, fast paced environment
• An organized thinker who is comfortable using technology and tracking systems
• A flexible team player willing to assist with hands-on service when needed

What You Will Do:

• Greet guests and initiate bell service requests
• Coordinate and track guest requests using service management systems
• Communicate effectively with the bell team to ensure prompt assistance
• Assist with luggage handling and room escorts as operationally needed
• Maintain a clean, orderly, and welcoming lobby and entrance area
• Provide accurate hotel and local area information to guests
• Support guest flow and coordination with Front Office and valet teams
• Ensure proper care and cleanliness of luggage carts and equipment
• Address guest questions and concerns, escalating when appropriate
• Stay informed about hotel amenities, services, and transportation options
• Assist with guest transportation needs as assigned
• Consistently uphold Loews Hotels' service culture and standards

Your Experience Includes:

• Prior experience in a guest-facing or hospitality role preferred
• Familiarity with guest service tracking systems or communication tools preferred
• Ability to lift up to 75 lbs and push carts up to 250 lbs when assisting required
• Availability to work a flexible schedule, including weekends and holidays