Elemis : Sales And Training Coordinator - Retail

Account Coordinator

We are a skin wellness brand with an aromatherapist's soul, an artist's spirit, and a scientist's commitment to results. An innovative and global British skincare brand with over 30 years of expertise and available in over 100 countries, we believe in 'truth in beauty

It is an exciting time to join Elemis Skincare team as we build the infrastructure for rapid growth! The Account Coordinator role is a hands-on selling and training position. You are expected to achieve and exceed retail sales plans in an assigned market, through daily in-store execution, which includes, but is not limited to events, focus days, training of retailer associates, side-by-side selling & influencing of key stakeholders. Support and execute all brand initiatives. Ensure all merchandising updates are completed in a timely manner and inventory levels are in place to support growth at the store level. Coordinators should plan on being in store 8 hours a day, 5 days each week, with ½ office day per week for administration. Typical work week is Tuesday through Saturday.

Essential Responsibilities

Sales:

• Achieve all monthly and yearly sales goals assigned by driving retail sales and executing strategies and initiatives within each retail partner.
• Build strong relationships with store management and associates within multiple retail locations
• Influence retail partner market & store leadership, store associates & retail community to leverage sales opportunities.
• Plan and execute in-store events & focus days with clear KPIs, ensuring event-specific goals and ROI targets are consistently met or exceeded.
• Consistently implement structured Store Business Reviews for daily store visits as well as Market Business Reviews for leadership meetings. Maintain a strong in-store presence, led by example through selling and training.
• Monitor ranking and competitive retail performance and report findings.
• Schedule, plan and execute trainings, focus days, events, and brand initiatives at store level

Training & Management:

• Support RSTM to recruit, hire, inspire, develop, and retain productive freelancers.
• Ensure all locations consistently support our product and marketing campaigns through customer interactions, training, and successful execution of visual direction.
• Maintain a high level of knowledge of all products/brands as well as ingredients.
• Provide best-in-class shopper experience to attract and retain customers.
• Accountable for strengthening brand identity by creating visual merchandising consistency within each store and ensuring inventory and operational standards are met.
• Train all retail staff, management, and freelancers.
• Inspire staff to sell the brand even when you are not in the store.
• Prepare and plan for all training using education department approved tools and guides.
• Weekly business review with your supervisor.
• Develop, in partnership with supervisor, a call cycle/calendar. Record and track the monthly calendar, adjusting as needed and communicating changes to your RSTM.
• Maintain case line/open sell unit quality and merchandising per best practice protocols
• Complete all reporting in a timely manner (freelance tracker, expense tracker, event tracker, time sheets, etc.).
• Ability to effectively manage call cycle schedule & focus door coverage frequency.

Communication:

• Build open & collaborative relationships with all key stakeholders both in-store and within the retail community to influence brand growth and sales performance.
• Meet all deadlines for requests including calendar, expenses, event recaps, etc.
• Understand retail partner protocols, support, and adhere to their policies.
• Provide daily sales recaps through brand systems.
• Communicate with supervisor consistently throughout the business week.
• Communicate with all stores within territory to review objectives vs. performance.
• Inform store teams of all seasonal marketing activities well in advance to ensure proper set-up and preparation

Budget & Fiscal Responsibility:

• Plan and manage T&E budget as assigned.
• Plan and manage sample & GWP resources.
• Monitor and report monthly and yearly spend to ensure adherence to budgeted targets, identifying any discrepancies and opportunities for cost savings.
• Maintain fiscal accountabilities for all assigned resources and ensure alignment with corporate financial goals.
• Evaluate focus days and event ROI, including associated spending, to ensure financial efficiency and maximize return.
• Additional tasks assigned.

Sustainability Responsibility:

• Ensure all duties conducted and actions completed in every aspect of your role contribute to the short- and long-term Sustainability Goals set forth by the ELEMIS - Climate, Biodiversity & People Pillars.

Qualifications and Characteristics:

• A minimum of 2 years' experience in prestige beauty and/or retail sales environment
• Ulta/Sephora experience preferred.
• You possess a high school diploma or equivalent. Aesthetics license recommended.
• Candidates must be accountable and dependable with strong time-management skills.
• Candidates must be results-oriented and able to report sales at the end of their workday.
• Goal driven with the ability to multi-task.
• Must be creative and resourceful.
• Must be creative in training of product knowledge and motivation of daily/weekly objectives.
• Strong interpersonal, organizational, and communication skills.
• Enthusiastic, friendly, positive energy.
• Ability to plan and manage budgets (i.e., Sampling, event, and T&E budgets).
• Ability to work collaboratively & build positive/effective business partnerships.
• Strong financial acumen, with ability to read/analyze business reports, identify business gaps & opportunities as well as report stores & markets performance.
• Strong communication skills.
• Ability to use Microsoft Office Suite.
• Demonstrates patience.
• Ability to provide best-in-class customer service.
• Ability to solve problems and resolve customer concerns.
• Ability to work as a team and build strong relationships with key stakeholders.
• Ability to work with all levels of management in a fast-paced, high growth, changing environment.
• Ability to stand for 8 hours or more.
• Ability to work flexible schedule, including night, weekend, and/or holiday shifts.
• Ability to travel up to 40%.