Service Writer

Service Writer

The Service Writer plays a crucial role in our Truck Rental Service Department by acting as the primary point of contact between customers and the service department. This position is responsible for accurately documenting customer service requests, ensuring that all necessary information is collected to facilitate efficient service delivery. The Service Writer will also coordinate with technicians to prioritize and schedule repairs, while maintaining clear communication with customers regarding the status of their service requests. Ultimately, the goal of this role is to enhance customer satisfaction by providing timely and effective service solutions. By effectively managing service operations, the Service Writer contributes to the overall success and reputation of the company.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably in a manufacturing or automotive environment.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Associate's degree in business or a related field.
• Experience with service management software or systems.
• Knowledge of durable goods manufacturing processes.

Responsibilities:

• Greet customers and assess their service needs, documenting all relevant information accurately.
• Create and manage service orders, ensuring that all details are entered into the system correctly.
• Coordinate with service technicians to schedule repairs and communicate timelines to customers.
• Follow up with customers to provide updates on their service requests and address any concerns.
• Maintain a clean and organized service area, ensuring that all tools and equipment are readily available.

Skills:

The required skills for this position include strong communication abilities, which are essential for effectively interacting with customers and service technicians. Organizational skills are utilized daily to manage multiple service requests and ensure that all documentation is accurate and up-to-date. Attention to detail is critical when entering service orders and following up with customers to avoid any misunderstandings. Preferred skills, such as familiarity with service management software, enhance efficiency in tracking service requests and managing schedules. Overall, a combination of these skills ensures that the Service Writer can provide exceptional service and contribute to a positive customer experience.