Level 3 Customer Service Specialist Apprenticeship

Level 3 Customer Service Specialist Apprenticeship at The Angel Hotel

Are you looking for a role that offers variety, teamwork, and the chance to deliver excellent customer service? This hands-on position gives you the opportunity to gain experience across multiple areas of hospitality, front of house responsibilities, outbound communication and more. The Angel Hotel is a 52 bedroom hotel bed and breakfast located in the centre of Leamington Spa.

Apprenticeship Overview:

• Salary: £7.55 an hour, automatic pay increase after one year on programme for 19+ year olds
• Working Week: Monday to Friday between 7am to 11pm (no earlier than 7am no later than 11pm)
• Hours: 30 hours per week
• Duration: 15 months
• Level 3 Customer Service Specialist Apprenticeship standard qualification
• Online training supported by our dedicated tutors
• Location: 143 Regent Street, Leamington Spa, Warwickshire, CV32 4NZ

As a front of house apprentice, you will be the first point of contact for our guests, ensuring they receive a warm welcome and excellent customer service throughout their stay. You will learn to operate the Property Management System (PMS), manage guest check-ins and check-outs, and support day-to-day reception duties.

In addition, you will receive training in digital outbound communication, including:

• Managing client communication via email and WhatsApp
• Supporting the hotel's social media presence
• Contributing to guest engagement and online brand promotion

Alongside your reception responsibilities, you will also gain experience in bar service, developing skills in bartending and providing a friendly, professional service to our guests.

Requirements:

• An interest in building and developing digital skills (social media, client communication, online branding)
• A genuine passion for providing excellent customer service

Desired skills, qualities and qualifications:

• Hardworking
• Affable
• Well presented
• Reliable

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will obtain a Level 3 Customer Service Specialist Apprenticeship standard qualification. Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice's needs, the frequency of these sessions may vary.

What is the expected career progression after this apprenticeship?

Potential full-time employment for the right candidate upon successful completion of the apprenticeship. Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.