Customer Service Representative

Customer Service Representative

The Customer Service Representative handles more complex customer accounts. This role manages escalated issues, coordinates closely with cross-functional teams, and ensures a seamless customer experience.

Primary Duties & Responsibilities

• Manage customer accounts, including more complex orders and projects.
• Coordinate with Sales, Design, and Production teams to meet unique customer needs.
• Assist in resolving escalated customer concerns, ensuring timely and effective solutions.
• Maintain accurate customer data and order histories within the system.
• Help identify opportunities for improving customer satisfaction and process efficiency.
• Process orders, changes, and cancellations accurately.
• Update customer account information and maintain accurate records.
• Resolve basic product or service issues and escalate complex cases as needed.
• Assist with general administrative tasks in the department.
• Perform all other duties as assigned.

Education & Experience

• High school diploma required; Associate's degree preferred.
• 2–3 years of customer service experience, preferably in manufacturing or corrugated packaging.
• Experience managing more complex customer accounts preferred.

Required Skills / Abilities

• Strong problem-solving and critical-thinking abilities.
• Proficiency with Microsoft Office and customer service systems.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.

Physical & Travel Requirements

• Prolonged periods of sitting and computer use.
• Occasional lifting up to 15 pounds.
• No travel required.

EE Statement

L&M Corrugated Container Corporation is an equal opportunity employer.