Lead Sales Retail Counter

Join the LKQ Family!

We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!

Within a customer service call center environment, handle incoming and outgoing phone calls, emails and assist the Regional Sales Manager with call center management duties.

Essential Job Duties

• Manage assigned customer base.
• Conduct training on AS400, eKeystone.com and system changes and other system enhancements with all sales team members.
• Create weekly/monthly/quarterly "Team Competitions" within the sales team or in conjunction with other sales teams throughout the company.
• Conduct weekly side-by-side training with other sales team members.
• Conduct feature line reviews on down accounts w/team members during side-by-side reviews.
• Work with RSM & Initiative leaders to develop initiative campaigns.
• Review pivot tables - help identify areas of opportunity for salespeople, suppliers & customers.
• Travel to visit customers and suppliers. Can be with or without other KAO Associates.
• Assist as an additional contact point for customer issues that require immediate attention.
• Help to identify potential suppliers based on customer and/or salesperson input and transmit feedback to Category Management.
• Work with RSM on various regional projects.
• Conduct "team building" events to help strengthen overall team chemistry and boost morale.
• Assist in setting various sales and marketing goals for team members.
• Participate in weekly/monthly calls (Pricing, QMI, Sales Buddy, etc.).
• Divide, assign and conquer a team member's customer base when a responsible team member is not able to uphold their responsibilities due to vacation, illness, etc.
• Assist RSM and salespersons with 30/60/90-day reviews.
• Share best practices with other Sales Team Leads and RSMs.
• Assume other duties as assigned.

Supervisory Responsibilities

• Lead the work of others who perform essentially the same work. May set priorities, schedule and review work, but have no responsibility to hire, terminate, review performance and/or make pay decisions.

Minimum Requirements

Education & Experience

• 3+ years of related experience required; Fully competent in job requirements; In-depth knowledge and experience.

Preferred Requirements

• High School Diploma/GED
• College coursework desired.

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect one's job or assigned functional area.
• Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Handle multiple tasks or projects simultaneously with moderate complexity.

Essential Physical Demands/Work Environment

• Work is primarily sedentary: must be able to sit for extended periods and use a computer, keyboard, and mouse, frequently.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• Must be able to lift up to 25 pounds.

Join us for an exciting career journey with positive, driven individuals.