Retail Store Operations Lead (full - time)

Store Operations Lead

The Store Operations Lead is a key operational leader responsible for driving excellence across store functions to deliver a seamless customer experience and maximize business performance. This role combines strategic oversight of daily operations with leadership in team development, inventory integrity, and compliance. By ensuring flawless execution in warehouse coordination, pricing accuracy, and operational reporting, the Store Operations Lead safeguards brand standards and supports sales growth through operational efficiency and exceptional service.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Oversee daily store operations to ensure compliance with company policies, operational standards, and customer service expectations.
• Manage cash handling, complex transactions, and post-sale order processing with accuracy and integrity; act as Manager on Duty when assigned, handling discounts, escalations, and system overrides.
• Train and coach team members on operational processes, customer engagement, and SOP compliance; monitor team performance on the sales floor and provide real-time feedback to enhance service and drive sales.
• Resolve customer concerns using effective problem-solving and de-escalation techniques to maintain satisfaction and loyalty.
• Maintain accurate inventory through receiving, storage, cycle counts, and product transfers; oversee customer order fulfillment including pick-up and delivery processes to ensure accuracy and timeliness.
• Collaborate with merchandising teams on floor resets, product placement, and visual standards to uphold brand consistency.
• Ensure all products are accurately priced and point-of-purchase signage is legible, properly placed, and updated for promotions; conduct audits to verify pricing accuracy, signage placement, and inventory integrity, addressing discrepancies promptly.
• Maintain warehouse organization, safety compliance, and proper equipment upkeep; manage store supply inventory and budget, including vendor orders and invoice reconciliation.
• Work operational reporting daily across all disciplines—operations, warehouse, and labeling—to identify errors, track performance, and assist in developing action plans for efficiency and compliance.
• Provide sales floor support during high-traffic periods to ensure exceptional customer service and assist team performance.

Qualifications

Education/Experience: High School Diploma or GED equivalent required. Minimum 3 years of retail experience in a direct customer interactive environment. High volume experience is preferred. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs. Experience with operational reporting tools (e.g., Tableau) is preferred.

Certificates and Licenses: None required

Supervisory Responsibilities: This position will not have any supervisory responsibilities.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation: $18.10 - $23.50

Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

• Medical (full-time only)
• Dental (full-time only)
• Vision (full-time only)
• 401(k) with Company match (full and part-time)
• Vacation (full-time only or as otherwise required by applicable law)
• Paid Sick Leave (full and part-time)
• Flex or Health Spending Account (for eligible full-time only)
• Employee Assistance Program (full and part-time)
• Holiday pay (full-time only)
• Life insurance (full-time only)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.