Retail Sales Support Manager

Sales Support Manager

The Sales Support Manager plays a vital role in developing store teams in Foundational Excellence, focusing on standard work, talent management, and operational execution. This position drives revenue growth and maintains high guest satisfaction through comprehensive onboarding and effective training. Key responsibilities include leading store training and onboarding of new team members, managing store profitability, and overseeing Café and Kids Spaces operations. The manager analyzes financial performance to identify cost reduction opportunities, ensures compliance with health standards in the café, and maintains safety and enjoyment in Kids Spaces through activity supervision and cleanliness.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Manage team member training and onboarding to ensure the effective implementation of onboarding programs.
• Support and mentor the training and onboarding coordinator to improve team member engagement and retention.
• Manage budgets and track financial performance to optimize costs and drive revenue growth.
• Create and maintain the retail store schedule to ensure optimal staffing levels that meet business needs.
• Minimize retail store risks by addressing errors in order processing and implementing effective training programs.
• Maintain optimal store staffing levels by recruiting candidates, conducting interviews, and completing the hiring process efficiently.
• Ensure high levels of guest satisfaction by effectively addressing concerns and resolving issues for escalated guests.
• Safeguard store profitability by influencing management and peers to adhere to established protocols.
• Conduct regular audits of store processes to minimize losses and identify areas for improvement.
• Oversee the daily operations of the store cash office, ensuring accurate cash handling and record-keeping.
• Oversee Café operations by ensuring adequate staffing levels and providing comprehensive training to team members on food safety and hygiene requirements.
• Oversee the operations of Kid's Spaces to ensure children's safety and compliance with all policies.
• Foster team member development to build a strong talent bench for the organization's growth.
• Oversee store sales and operations to ensure every guest is engaged and receives excellent customer service.
• Cultivate a positive store culture by acting as a servant leader, prioritizing the experiences of both guests and team members.

Qualifications include a Bachelor's degree (B.A. or B.S.) or equivalent from a four-year college in business, design, retail management, sales, merchandising, or related field preferred. Five years experience in a direct customer interactive environment required; high volume. Three years of management experience required. Equivalent combination of education and experience will be considered. Proficient in Microsoft Office including Word, Excel, and PowerPoint.

Position hiring range: $74,000.00 - $98,800.00. Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Benefits include: Medical, Dental, Vision, 401(k) (full and part time eligible), Vacation, Sick Time, Flex Spending Account, Employee Assistance Program.

Equal Opportunity Employer. It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.