Service Designer - Fixed Term Contract - Remote Eligible

Service Designer

The salary for this role is £50,000 – £55,000. This role is advertised on a 12 month fixed term contract basis.

Are you a Service Designer who loves diving into the details and collaborating with a variety of people to create seamless end-to-end services? Do you have experience designing and launching digital or IT-enabled services, and enjoy seeing them through from idea into live use? Would you like the opportunity to use service design thinking to shape how services are supported, operated, and improved day to day? If that sounds like you, we can't wait to hear from you!

At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.

As a Service Designer at Livestock Information, you'll design new and improved services end to end, ensuring they meet organisational and user needs while aligning with strategy and information security requirements.

You'll take a whole-service view across technology, processes, information, metrics, and support, and work closely with Service Transition and service management colleagues to ensure services are introduced into live operation in a controlled and sustainable way.

Responsibilities

Your responsibilities will include:

• Designing and improving services end to end, ensuring they are user-centred, secure, and operationally sustainable
• Producing and maintaining key service design artefacts, including service documentation, blueprints, support models, and service level requirements
• Supporting the transition of new and changed services into live operation, contributing to readiness, documentation, and handover activities
• Defining and supporting service levels, availability targets, and capacity requirements in collaboration with relevant teams
• Embedding risk management, resilience, and business continuity considerations into service designs
• Working closely with stakeholders to understand demand, setting expectations, and ensuring services are fit for purpose and ready to progress through governance.

For a full list of responsibilities, please see the attached job description.