Senior Software Engineer - Remote Eligible

Senior Software Engineer

Location: Texas, Florida, Arizona, Ohio (Remote)

Division: Ticketmaster NA

Line Manager: Senior Manager, Software Engineering

Contract Terms: Permanent, 40 hours per week

The Private Cloud team is responsible for Ticketmaster's core private cloud on-prem infrastructure at a global scale. The mission of the team is to build and maintain reliable, scalable and secure private cloud services which can be easily consumed and used by technology teams globally.

As a Senior Software Engineer, you will be responsible for building and maintaining software that will integrate with our existing systems and platforms. You will mentor junior team members and work closely with other teams to develop innovative solutions for infrastructure challenges, leveraging existing technology to address engineering needs effectively. Software Engineers must be adaptable team players who can seamlessly integrate into existing projects, collaborate effectively, and deliver high-quality features to completion. Software Engineers are key players in developing pragmatic solutions with high-quality standards. As a Sr Software Engineer, you will be called upon to deliver technical analysis on requested business features, perform project estimates and innovate solutions.

At Ticketmaster, we value teamwork and collaboration. We have a diverse workforce spread out around the globe and use frequent collaboration sessions to work together on projects. We are looking for open, honest and caring professional people who welcome sharing ideas and helping others to succeed in their mission. We have a positive and supportive work environment where people are our greatest asset, and we are looking for similarly minded and talented individuals to join our family.

What You Will Be Doing

• Develop, implement, support and maintain applications
• Create Go, Java, PHP, Python based applications
• Perform object-oriented analysis, applying industry best practices and techniques
• Create technical specifications for detailed application design
• Troubleshoot and resolve software-related issues
• Maintain code quality through unit testing
• Document code appropriately for maintainability
• Conduct design and code reviews to ensure design principles are followed
• Work with team members to mentor and coach around development processes
• Participate in daily stand-ups, collaborative sessions, and team meetings to work as a team to create brilliant solutions
• Learn about infrastructure processes to find opportunities to create, improve, and enhance systems
• Be ready to adapt to a highly competitive business; priorities shift quickly, and solutions must be delivered that can adjust to meet and exceed customer expectations

What You Need To Know (or Technical Skills/Competencies)

• 4-year college diploma or university degree in computer systems design or computer science, and 2-3 years of work experience
• Strong understanding of object-oriented design, web application architecture, scripting and relational database design.
• Demonstrates ability in leveraging Claude Code for AI-assisted development, with a clear understanding of when to apply agentic coding workflows to optimize productivity, maintain code quality, and ensure secure, compliant usage
• Experience using MySQL or similar RDBMS with an ability to write SQL queries and stored procedures.
• Experience with Go, Java, PHP, Python
• Experience with scripting
• Experience mentoring
• Excellent verbal and written communication skills
• Experience working in an Agile or Scrum style team structure
• Experience with creating VMware automation/applications is highly desirable
• Experience with Virtualization and creating applications to support it
• Knowledge of cloud computing concepts and deployments for a private cloud
• Knowledge of git-based source control management systems like GitLab, CI/CD pipelines, and deployment automation

You (Behavioural Skills)

A successful Ticketmaster team member is friendly, passionate and customer focused. At Ticketmaster, we strive to help each other succeed. We build collaborative solutions that bring people together by working together ourselves. If you value teamwork and a great work ethic in a fast paced and dynamic environment, then Ticketmaster will be a great fit for you. We have a tremendous number of opportunities for highly skilled people, and our industry is growing quickly.

Benefits & Perks

Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars:

• Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• Wealth: 401(k) program with company match, stock reimbursement program
• Family: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Others: Volunteer time off, crowdfunding match

Life At Ticketmaster

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-