Operations Manager – The Island

Operations Manager

The island is a unique destination known for its elevated guest experiences, world-class hospitality, and seamless integration of luxury, sustainability, and natural beauty. The Operations Manager is responsible for overseeing the daily functioning of the island's services and facilities, ensuring operational excellence, exceptional guest satisfaction, and strong coordination across all teams.

This role requires a hands-on leader who thrives in a dynamic, remote environment and can balance strategic planning with on-the-ground execution.

Key Responsibilities

Operational Leadership:

• Oversee day-to-day operations across hospitality, guest services, maintenance, logistics, and safety.
• Ensure all departments are staffed, trained, and functioning efficiently.
• Develop and implement standard operating procedures (SOPs) to maintain consistent quality and service.

Guest Experience:

• Maintain high standards of guest satisfaction throughout their stay.
• Work closely with guest relations, F&B, and activities teams to ensure smooth delivery of experiences.
• Respond promptly to guest concerns and proactively identify opportunities for improvement.

Team Management:

• Recruit, train, schedule, and supervise island staff. (Bar and sunbed only) (not restaurant)
• Foster a positive team culture centered on service excellence and accountability.
• Conduct performance evaluations and address personnel issues when necessary.

Logistics & Supply Chain:

• Manage inventory and supply deliveries to the island. (Bar only)
• Ensure that all supplies, equipment, and resources are available and used efficiently.

Health, Safety & Compliance:

• Uphold all safety protocols, regulatory requirements, and environmental policies.
• Oversee emergency procedures and ensure staff preparedness.
• Champion sustainability practices aligned with Canua Island's mission.

Financial Oversight:

• Assist in budgeting, cost control, and forecasting.
• Monitor operational expenses and identify cost-saving opportunities without compromising quality.

Qualifications

Required:

• 3 to 5+ years' experience in hospitality, resort operations, or remote-site management.
• Proven track record in team leadership and cross-department coordination.
• Strong understanding of guest service standards within luxury or boutique environments.
• Excellent communication, problem-solving, and organizational skills.
• Ability to thrive in a remote, fast-paced, and sometimes unpredictable environment.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

APPLICATION DEADLINE: 11th January 2026

We reserve the right to close applications at any time, so we encourage early applications where possible.