LN Venues, Senior Operations Manager - Hollywood Palladium

Senior Operations Manager

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We are seeking a motivated and experienced individual to take on the Senior Operations Manager role at the Hollywood Palladium and Peppermint Club. This position exercises overall responsibility for facility operations and physical plant. This is an exempt role reporting to the Assistant General Manager of the venue.

The role will oversee all facility operations with leadership responsibility for the Operations Manager and broader operations team. Directs multiple departments including Parking, Merchandise, Guest Experience (VIP/Ambassador), Scheduling/Payroll, and Onboarding. Owns operational budgeting, including repairs & maintenance and venue supply expenses. Partners with Assitant General Manager on annual budget planning and financial performance. Leads vendor management, contract oversight, and third-party coordination. Oversees facility maintenance strategy and ensures optimal operating condition of all equipment and infrastructure. Manages high-level incident investigations, including escalations and formal proceedings if needed. Owns payroll approval and labor oversight across departments. Establishes and maintains key municipal and external relationships (police, fire, city, etc.). Ensures full compliance with regulatory requirements, reporting, and company policies. Drives recruiting strategy, workforce planning, and training programs across departments. Ensures operational excellence, safety standards, and overall guest experience at scale.

This person will bring proven senior leader with strong management, organizational, and communication skills. Extensive knowledge of venue operations, facility management, and large-scale event coordination. Minimum of two years' experience in a senior operations role (e.g., Operations Manager, House Manager, or comparable leadership position). Experience managing multiple departments and large teams, including Security, Ticket Takers, Ushers, Guest Experience, Parking, and Merchandising. Strong experience interacting with police, public officials, and local authorities. Acts as a company and facility representative alongside the General Manager in community, municipal, and political matters. Responsible for operational budgeting, financial oversight, and vendor/contractor management. Proficient in Microsoft Word, Excel, and Outlook; experience with Workday or other timekeeping systems is a plus. Excellent oral and written communication skills, with the ability to lead cross-department initiatives.

Our motto is 'Taking Care of Our Own' through six pillars of benefits: HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA). YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days. WEALTH: 401(k) program with company match, stock reimbursement program. FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support. CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment. OTHERS: Volunteer time off, crowdfunding match.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law.

The expected compensation for this position is: $71,000.00 USD - $89,000.00 USD Pay is based on a number of factors including market location, qualifications, skills, and experience.