Guest Services - White River Amp.

Guest Service Team Member

The White River Amphitheatre is seeking a Guest Service team member. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

What This Role Will Do:

1. Act as a welcoming, knowledgeable ambassador of the White River Amphitheatre and Live Nation.
2. Communicate venue information about policies and procedures to guests.
3. Greet guests as they enter and leave the venue. May also distribute advertising flyers.
4. Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
5. Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc. and venue amenities.
6. Assist guests with needs such as finding their seats, seat relocation, escorting guests to special events and locating lost items.
7. Assist in resolving guest complaints.
8. Direct restroom and concessions lines, as needed, to shorten guest waiting times.
9. Show CARE by participating in the venue's sustainability program, which could include sorting waste, collecting recycling and educating our fans about our efforts.
10. Partner with other crew members at the end of the show to store equipment, clean up and close the venue.
11. Report maintenance and cleaning issues in a timely manner.
12. Assist other departments to support staffing levels as needed.

What This Person Will Bring:

• High School Diploma or equivalent
• Must be 18 years of age.
• At least 2 years in Customer Service and communications
• Must present unexpired original document(s) establishing identity and authorization to work in the United States
• A clear pre-employment criminal background check is required
• Must be comfortable talking with and proactively approaching guests
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires constant standing, walking and/or climbing stairs for long periods of time, outdoors in all weather conditions

Equal Employment Opportunity

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

The expected compensation for this position is:

$20.82 USD - $22.00 USD Hourly

Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.