Customer Quality Engineer

Customer Quality Engineer

Join us today and make a difference in people's lives! The Customer Quality Engineer evaluates quality issues related to CP (Cardiopulmonary) products released.

With approximately 3,000 employees worldwide and reported sales of $1.1 billion in 2023, LivaNova is a medical innovator that designs, develops and manufactures devices for cardiovascular procedures and neuromodulation. We are a passionate and committed community, united by a desire to create meaningful products and therapies that transform the lives of patients around the world. We do that every day by honoring our values of putting patients first, introducing meaningful innovation, acting with agility, committing to quality and integrity, working collaboratively and inclusively.

This is a great time to be part of LivaNova. Our business is on a growth trajectory, and we have ambitious plans. We are seeking an enthusiastic professional to help us on this exciting journey. Could that be you?

Essential Job Functions

In Customer Quality department, the Customer Quality Engineer is in charge of:

• Investigation of international customer complaints related to disposable and equipment for cardiopulmonary and autotransfusion applications.
• Coordinating local and international teams for laboratory analyses of returned parts.
• Evaluation of complaints reportability assessment to competent health authority according to international regulations.
• Advanced data analysis by means of consolidated statistical methodologies to support management decision process.
• Implementation of authority demands (e.g., FDA) as well as the coordinating and processing of global corrective action in field.

Knowledge, Skills and Abilities Required

· Very good English knowledge (at least C1).

· Ability to Microsoft Office in a team-oriented environment.

· Ability to prepare and manage data and document.

· Organizational skills and have the ability to prioritize and work effectively on multiple tasks.

· Knowledge of statistical data analysis tools will be considered a plus.

· Previous experience in QA Department in a Biomedical company will be considered a plus.

Education

Master's Degree in Technical & Scientific disciplines (e.g. Biomedical/Electronic/Mechanical Engineering).

Experience

Ideally at least 1-3 years of professional experience in the field of quality management.

We Offer:

· Consolidated training path.

· Valuable experience in high international context.

· Problem-solving skill enhancement.

· Knowledge and application of international sector regulations (e.g. ISO 13485, FDA 21 CFR, EU MDR).

· Be part of a Quality team that thrives on cross-functional collaboration to drive compliance, innovation, and continuous improvement across the organization.

· Flexibility (smart working time to time).

If you like the sound of the above and feel energized by the idea of making your next job a life-changer, please apply now. We look forward to hearing from you!

Valuing different backgrounds: LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate's sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice to third party agencies: Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for "See Open Jobs" on https://www.livanova.com/en-us/careers , and check that all recruitment emails come from an @livanova.com email address.