Sr. Customer Quality Engineer

Quality Engineer

Littelfuse is one of America's Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

Job Responsibilities

Ensure adherence to ISO/IATF standards and company quality systems. Act as focal point for all quality related customer communications (internally and externally). Work with customers to verify and understand the device and system level issues. Address customer issues and update customers in a timely manner regarding the status of the quality issues or inquiries. Provide feedback to internal team regarding customers' demands on quality standards, expectations on product quality, and drive for continuous improvements. Prepare and update all necessary quality reports as required by customers. Monitor and report key quality metrics (PPM, customer scorecards, audit results) to internal teams. Support new product introduction (NPI) and change management processes from a quality perspective.

Qualifications

8+ total years in Quality, Manufacturing, or Engineering function. 3+ years in Customer Quality Engineering with Root Cause Failure Analysis knowledge and exemplary direct customer support skills. Strong analytical and problem-solving skills. Knowledge of complex in electronics, electrical, or mechanical assemblies, prefer automotive electronic technology. Knowledge of manufacturing principles and manufacturing engineering techniques. Working knowledge of quality tools including cause-and-effect diagram, check sheet, control chart, histogram, Pareto chart, scatter diagram, affinity diagram, tree diagram, control plan, and failure modes-and-effects analysis. Sound knowledge on ISO9000 / TS16949 / VDA, automotive experience and exposure is added advantage. Proficient in MS Office suite. Able to interface effectively with associates and customers at all levels of the organization. Excellent verbal and written communication skills, able to provide quality interface at any level. Previous experience with multinational corporations is an advantage. Good understanding of and able to communicate in English and Mandarin. Knowledge in other language is an advantage. Team oriented and responsive. Be able to work under high pressure.