Sr. Customer Quality Engineer

Job Title: Customer Quality Engineer

Littelfuse is one of America's Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

About the Job

Reporting to Quality Manager, you as a Customer Quality Engineer, you will be the customer's key contact and interface for all quality related aspects and fully responsible for handling customer quality complaints (major focus in Japan). Work globally and closely with factory, engineering, sales & marketing, technical teams, and external customer to address the quality issue with corrective actions.

• Act as focal point for all quality related customer communications like quality complaint and inquiries
• Work with customers to verify and understand the device and system level issues
• Address customer issues to internal team and drive solution for customer
• Update customers in a timely manner regarding to the status of the quality issues or inquiries till close
• Based on customer communication and data analysis, propose focus to plant for any improvement opportunity on product quality
• Work with plant to organize customer audit for quality issue related. Involvement into key customer audit for qualifications and surveillance etc.
• Collect and pass customer specific request to plant team/global QMS team and support the review, execution to drive better customer satisfaction
• Lead continue improvement on key customer's quality score or satisfaction level

About You

• 5+ total years in Quality, Manufacturing, or Engineering function (min).
• Experienced in Customer Quality Engineering with Root Cause Failure Analysis knowledge and exemplary direct customer support skills.
• Strong Analytical and Problem Solving Skills
• Knowledge of complex electronics, electrical, or mechanical assemblies
• Knowledge of manufacturing principles and manufacturing engineering techniques
• Working knowledge of quality tools including cause-and-effect diagram, FMEA, 8D, chart, histogram, pareto chart, SPC, control plan,…
• Knowledge on ISO9000 / TS16949 / IATF Standards desired; automotive experience is a positive.
• Audit experience – Internal and/or external is a plus; VDA certified preferred.
• Proficient in MS Office suite
• Strong Customer Management Skills - Able to interface effectively from engineering to senior management level.
• Able to multi-task, prioritize, and work under pressure at times.
• Excellent verbal and written communication skills, able to provide quality interface at any level.
• Previous experience with multinational corporations (MNC) is an advantage.
• Good understanding of and able to communicate in English (90%).
• Team oriented and responsive
• Technical expertise in electronics, quality, or manufacturing engineering discipline
• Willing to travel regularly for the job (as needed)