Service Scheduler

Service Scheduler/BDC Administrator

Pay: $18-$20 hourly depending on experience

Schedule: Tuesday to Friday: 9:00 AM – 6:00 PM Saturday: 8:00 AM – 4:00 PM

At Lithia Motors, we're not just a dealership—we're a team driven by innovation, growth, and a commitment to delivering an exceptional customer experience. As the largest automotive retailer in the nation, we're fueled by a passion for service and powered by people who thrive in a fast-paced, performance-driven environment.

Spokane CJD is looking for a Service BDC Representative who is energetic, customer-focused, and ready to take the next step in their career. If you're someone who enjoys connecting with people, thrives on creating seamless customer interactions, and is eager to grow with a Fortune 500 company, we want to hear from you.

Your journey starts here—join us and become part of a company that offers more than just a job. At Lithia, the possibilities are endless.

Required Qualifications:

• Experience in automotive or customer service (1 year preferred)
• Previous BDC or call center experience, especially in a dealership setting
• Proficient with phone systems, email, and CRM software
• Strong verbal and written communication skills
• Highly organized with attention to detail
• Team player with a positive, professional attitude
• Ability to multi-task in a fast-paced environment
• Basic understanding of vehicle service and maintenance terminology
• High school diploma or equivalent
• Dependable attendance and punctuality

Key Competencies:

• Customer-first mindset with strong phone etiquette
• Ability to convert leads into appointments
• Persistent follow-up and appointment confirmation
• Strong data entry skills for tracking calls, appointments, and customer interactions
• Willingness to continuously learn dealership services and offerings

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.