Service Drive Sales Manager

Service-to-Sales Manager

Hyundai of New Port Richey

Hyundai of New Port Richey has been the #1 Hyundai store in the United States for 10 consecutive years (2014–2024). As part of Lithia & Driveway (LAD) — now the #1 automotive retail group in the world — we operate with the performance standards, accountability, and customer-first culture expected of a Fortune 500 organization.

We are seeking a Service-to-Sales Manager to convert service-lane traffic into new-vehicle opportunities through strategic equity mining, customer engagement, and cross-department collaboration.

Key Responsibilities

• Equity Analysis — Evaluate customer equity positions and identify viable upgrade opportunities.
• Service Drive Engagement — Maintain a proactive presence in the service lane and partner with advisors to identify qualified prospects.
• Upgrade Consultations — Present data-driven upgrade paths aligned with customer needs and Hyundai program offerings.
• CRM & Lead Management — Execute disciplined follow-up, appointment setting, and pipeline tracking.
• Cross-Functional Collaboration — Work closely with sales management, service leadership, and BDC teams to ensure seamless customer transitions.
• Performance Reporting — Track KPIs, conversion rates, and program results in alignment with LAD standards.

Qualifications

• Experience in automotive retail, ideally in service-to-sales, equity mining, or sales management.
• Strong understanding of trade valuations, payment structures, and customer lifecycle management.
• Proven ability to operate in a high-volume, metrics-driven environment.
• Professional communication skills with the ability to build trust quickly.
• High level of organization, follow-through, and accountability.

Requirements

• Ability to maintain a consistent presence in the service lane.
• Proficiency with dealership CRM systems and equity-analysis tools.
• Strong interpersonal skills and a customer-centric mindset.
• Commitment to meeting performance targets and operational standards.
• Ability to work collaboratively across departments in a fast-paced environment.

We offer best-in-class industry benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.