Service Advisor

Lithia Chrysler Jeep Dodge of Missoula

Service Advisor

Pay Range: $50K to $85K per year depending on experience

Industry leading benefits

Service Department Hours: Monday through Friday; 7 am - 6 pm: Saturday; 8 am - 3 pm

On the job training and career advancement opportunities!

Prior Dealership Service Advisor experience preferred

Why Join Us?

• Competitive Compensation: We offer a competitive salary package that reflects your valuable contribution to our team.
• Focus on Personal Growth: With access to professional development opportunities and ongoing training, we're committed to helping you grow both personally and professionally.
• Quality of Life: We believe in maintaining a healthy work-life balance, providing a positive work environment that respects your time and personal life.
• Team-Oriented Culture: Join a workplace where teamwork, respect, and communication are the foundation of our success.

Responsibilities:

• Greet customers promptly and courteously upon their arrival.
• Listen to customer concerns and questions, providing accurate information and advice.
• Recommend appropriate services and repairs based on customer needs and vehicle condition.
• Provide detailed explanations of services and repairs to customers.
• Upsell additional services and products to enhance customer satisfaction and vehicle performance.
• Maintain customer records and follow up on service requests.
• Collaborate with technicians and the service department to ensure timely and accurate service delivery.
• Ensure high levels of customer satisfaction and retention through exceptional service.

What We Are Looking For:

• High school diploma or equivalent.
• Proven experience in customer service or sales, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to build rapport with customers and provide exceptional service.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency with computer systems and software used in automotive service management.

We Offer Best in Class Industry Benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.