Service Advisor

Land Rover Mission Viejo Service Advisor

Land Rover Mission Viejo is looking for a top tier Service Advisor to join our service department. Our team consists of experts experienced in servicing some of the most sophisticated vehicles on the road. If you are passionate about automotive excellence and committed to providing an outstanding customer experience, then we encourage you to apply now!

Pay: $64,500-$161,800 (Commission Pay Plan)

Schedule: Full Time (Mon - Fri)

What You'll Do

• Greet customers and act as the main point of contact throughout the service process
• Listen to customer concerns and accurately document vehicle issues
• Recommend maintenance and repair services based on vehicle needs
• Prepare estimates, write repair orders, and explain work clearly and professionally
• Communicate effectively with technicians to ensure timely and accurate repairs
• Deliver an exceptional customer experience that builds trust and loyalty

What We're Looking For

• 2-3 years previous Service Advisor experience preferred
• Previous experience with Land Rover and Jaguar a plus
• Strong customer service and communication skills
• Ability to multitask and work efficiently in a high-volume environment
• Basic automotive knowledge or willingness to learn
• Professional appearance and positive attitude
• Valid driver's license

We offer the best-in-class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commissions off Individual Sales and Individual Gross Profit, and bonuses based on Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.

The Annual Estimated Earnings Range is $64,500-$161,800.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.