Service Advisor

Service Advisor

The expected pay range for this position is $72k-$120k annually. Schedule is full time, Tuesday-Saturday.

As a Service Advisor, you would be providing excellent customer service with the mindset that our customer's perspective comes first. You will present a friendly, professional greeting to customers, and help to offer resolution to their concerns. Your role will be to communicate between our customers and technicians to ensure the customer's needs are understood by the technician. You will then share the recommended service/repairs with the customer and consult with them on how they wish to proceed.

This is a fun position that allows you to be in the shop with technicians without turning wrenches! If you can relate to both technicians and our customers equally by adapting to individual personalities, then we want to talk with you!

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Qualifications:

• Prefer 3 years of experience as a service advisor
• Communication skills – communicates effectively with others.
• Automotive aptitude and knowledge are preferred
• Time management – managing one's own time and time of others.
• Typing – ability to type efficiently in order to enter repair orders.
• Basic computer & cost calculation skills.
• Acceptable driving record and a valid driver's license in your state of residence.

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation.