Service Advisor

Ford of Downtown LA

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Responsibilities:

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.

Qualifications:

• Previous Service Advisor experience, preferred.
• Prior experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.

We offer best in class industry benefits:

Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The CA base pay range for this position is $17.87 - and is a draw against individually earned commission and performance incentives. The position is also eligible for bi-weekly commission + benefits.