Service Advisor

Lithia Chrysler Jeep Dodge RAM Fiat of Anchorage

Service Advisor

Estimated monthly earnings: $5,000–$10,000+ (performance-based)

Schedule: Full-time

Come join a fantastic team. We're growing and looking for a motivated, customer-focused Service Advisor to join our high-performing service department at Lithia CJDRF of Anchorage. Known for our positive, supportive workplace culture and commitment to employee growth and development, we offer a fast-paced environment where driven professionals can build a rewarding career and succeed.

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Greet customers promptly and courteously upon arrival.
• Listen to customer concerns and provide expert advice.
• Recommend appropriate services and repairs based on vehicle needs.
• Clearly explain services, repairs, and estimates to customers.
• Upsell additional services and products to enhance satisfaction and performance.
• Maintain accurate customer records and follow up on service requests.
• Coordinate with technicians to ensure efficient and accurate service delivery.
• Drive customer satisfaction and retention through exceptional service.

Qualifications:

• High school diploma or equivalent.
• Proven experience in customer service or sales, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to build rapport with customers and provide exceptional service.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency with computer systems and software used in automotive service management.

We offer best in class industry benefits:

• Competitive pay
• Medical, dental and vision plans
• Paid holidays & PTO
• Short and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia learning center
• Vehicle purchase discounts
• Wellness programs

High school graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.