Service Advisor

Service Advisor

Schedule: Monday–Friday, 7AM–5PM, with Saturday rotations.

Pay: Commission pay plan/performance based. Potential to earn $70k-$140k per year.

Are you a customer-focused professional with a passion for the automotive industry and a drive for excellence? We are seeking an experienced and high-performing Service Advisor to join our dynamic team.

At Lithia & Driveway (LAD), we believe in growth powered by people, and we are looking for someone who thrives in a fast-paced environment, values integrity, and delivers exceptional customer service every time.

Why Join Lithia?

Lithia is the fastest-growing automotive retailer in the nation and a Fortune 500 company. When you join our team, you're not just starting a job – you're building a career in a company that invests in your growth, development, and future. We live by our Core Values:

• Earn Customers for Life
• Take Personal Ownership
• Improve Constantly
• Have Fun

Our Ideal Candidate Qualities:

• Has 2 years' experience as a Service Advisor/Writer in a dealership
• Chrysler/Jeep/Dodge brand experience is a plus
• Can navigate technology including CDK and Xtime system platforms
• Strong Communication Skills: A service writer must be able to clearly explain vehicle issues to customers, listen actively to their concerns, and convey information between technicians and customers efficiently.
• Customer Service Focus: Providing excellent customer service is vital in this role. To be considered, candidates should be friendly, approachable, and empathetic, with the ability to handle difficult situations or complaints professionally.
• Ability to effectively solve problems. Consultation of services and costs to the customer clearly are very important.
• Enjoy a fast-paced work environment. Must be able to thrive in a busy dealership where multi-tasking and prioritization are key.
• Must be confident to upsell additional services or products when appropriate, without pressuring the customer. This requires understanding both the needs of the customer and our dealership's offerings.

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Qualifications:

• Previous Service Advisor experience, preferred.
• Prior experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation.