Service Advisor

Chevrolet of Wesley Chapel Dealership

Join the winners' circle. Chevrolet of Wesley Chapel is one of the top-performing dealerships in the region, and we're looking for a skilled Automotive Service Advisor to keep the momentum going. If you're ready to work with a high-volume, high-energy team that's known for excellence, we want to hear from you.

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Qualifications:

• Previous Service Advisor experience, preferred.
• Prior experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence

We offer best-in-class industry benefits including competitive pay, medical, dental, and vision plans, paid holidays & PTO, short and long-term disability, paid life insurance, 401(k) retirement plan, employee stock purchase plan, Lithia Learning Center, vehicle purchase discounts, and wellness programs. High school graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.